---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Get a custom add-in for Microsoft Outlook

# Get a custom add-in for Microsoft Outlook {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get the custom add-in for your Microsoft Outlook client to use the features configured by your admin.

## Before you begin

The add-in is available only if the admin has deployed the add-in in the Microsoft admin center.  
Important:  
ServiceNow Add-in for Microsoft 365 is only supported for Microsoft Outlook 2019 or later versions.

Role required: None

## Procedure

1. Log in to the Microsoft Outlook client.
2. From the Tools menu, select Get Add-ins.
3. In the Office Add-ins window, select Admin-managed.
4. Search for the add-in deployed by your admin, then select Add.  
   For example, search for ServiceNow Add-in for Microsoft 365, then select Add.

## Result

The custom add-in is added to your Microsoft Outlook client. You can use it to request catalog items or open incidents and cases based on your emails.