---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# IT Service Management integration

# Customize IT Service Management integration with ServiceNow {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize the features in your instance to meet your organization needs.  
You can customize:

* UI actions
* Business rules
{#customize-sn-ms-teams__ul_rsp_yhp_pnb}
* **[Customize UI actions for IT Service Management with Microsoft Teams](https://www.servicenow.com/docs/Ay~cjkKGYhQoqmUEF22yng)**   
  Enables you to extend the UI actions to the tables you require.
* **[Customize business rules for actionable notifications](https://www.servicenow.com/docs/aVRxckTfCUkxrQGlzekE7g)**   
  Enables you to customize the business rules for actionable notifications.
* **[Configure business rule for reassigning tickets](https://www.servicenow.com/docs/yncqapiJdisMTts2ATsOyg)**   
  Configure the business rule for reassigning the tickets.
* **[Configure business rule for close condition](https://www.servicenow.com/docs/1_s1Wid7IZIOkDsCsWXDuQ)**   
  Configure the business rule for close condition to auto-import the chats.