---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Unified Employee Experience

# Unified Employee Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other cross-channel experiences and integrations, and EmployeeWorks Web App, an AI-first experience that unifies search, requests, tasks, knowledge, and communications.

|-|-|
| [Employee CenterEmployee Center provides a modern self-service experience for employees](https://www.servicenow.com/docs/TXSKhG8DtDd_3MxeVC98Qw "ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.") | [Employee Center ProEmployee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools](https://www.servicenow.com/docs/665lFCWWeK5yVtgLE12dlg "Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.") |
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## Employee Center versus Employee Center Pro {#ec-and-ecpro-landing-page__section-ec-comparision}

Employee Center is one portal that is packaged as two separate store applications:

* Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
* Employee Center Pro: Subscription-based application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.
* EmployeeWorks Web App: AI-first employee experience application that unifies search, requests, tasks, knowledge, and communications in one destination. This application requires additional licensing.
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## Omnichannel experiences {#ec-and-ecpro-landing-page__section_bn2_1f3_f2c}

The omnichannel experiences
provide different information and communication channels with a unified experience.

|-|-|
| [Now MobileNow Mobile capabilities enable employees to stay connected on the move.](https://www.servicenow.com/docs/uUlPewnF2Pa2DjR3dJCasQ "The Employee Center mobile capabilities enable employees to stay connected regardless of when, where, and how they are working.") | [Employee Center Pro KioskEmployee Center Pro Kiosk enables the deskless workers with in-context information for operational efficiency.](https://www.servicenow.com/docs/xTK8gYjyPlyDaioPyy_38A "Enable the field workers and shift workers with the in-context information for operational efficiency.") |
| [ServiceNow Add-ins for Microsoft 365Microsoft 365 add-ins help customize the office controls for employees.](https://www.servicenow.com/docs/THDyofxK1p9SahBaC9g7jw "Create an add-in with customized office controls and quick links for employees. Increase efficiency by allowing employees to submit requests directly from their Microsoft 365 applications.") | [ServiceNow for ZoomServiceNow for Zoom helps create a connected experience for users.](https://www.servicenow.com/docs/XAJTbm9PilaR0LJt9bIB7A "The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.") |
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## Additional resources {#ec-and-ecpro-landing-page__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the .
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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