Create rich text content

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read

    • Using the Content Library, you can create rich text content, which enables you to format your text in a creative and attention-grabbing way.

    Before you begin

    Role required: sn_cd.content_manager

    Rich text can be built using reusable block content. For more information, see Add or modify block content.

    Procedure

    1. Navigate to Content Publishing > Content Library.
    2. Select New or existing content.
    3. Select Portal under the Select the Platform column.
    4. Select Rich text under the Choose a content format section.
    5. Select Continue.
    6. Fill in the fields in the New content form.
      Table 1. Design
      Field Description
      Content name The name that describes the content you are creating or editing.
      Order When you have multiple pieces of content that appear in a carousel, you can define the order they appear.
      Enter a number defining the order the content appears on the service portal or Employee Center. Content appears closer to the beginning of the carousel when assigned a lower number.
      Note:
      Use increments of 100 when determining the order. This method makes it easier to edit. For example, you numbered your links 1, 2, 3, 4, 5 and wanted to place a new content after 2. You would have to renumber 3, 4, and 5. If you use 100, 200, and 300 and wanted to place content from 100 through 200, you would simply use any number from 101 through 199.
      Active Indicates the content is active and available for use.
      Use block content You can create rich text or use block content for portal content.

      Select the toggle switch to show the Block content field.
      Block content The block content you want to appear on the Employee Center.

      Only appears when you select the Use block content toggle switch.

      Select the Lookup using list icon (Lookup using list icon) to view a list of link content.
      User reference table Determines the variables you can use to personalize text for the Rich text field.

      Appears when the Use block content is turned off.

      Select HR Profile to select variables from the sn_hr_core_profile table.
      Note:
      When the Human Resources Scoped App: Core (com.sn_hr_core) plugin is activated, only HR Profile appears.

      Select User to select variables from the sys_user table.
      User column Together with the HR profile [sn_hr_core_profile] table, filters users when evaluating a condition.

      Only appears when you select the HR Profile from the User reference table field.
      Rich text Message you want to appear as portal content. Use the editing tools to format your text.
      Note:
      When translating rich text, the HTML sanitizer can remove HTML formatting to protect against security concerns. For more information, see HTML sanitizer.
    7. Select Save to save the record and remain on the Design tab.
    8. Or, select Save and continue to save the record and move to the Publish tab.
      For information on publishing your content, see Create a publish plan for your content.

      To switch languages or translate your content, select the Language settings drop-down at the top, right side.

      To switch languages and have the fields on the form appear in a different language, select the Switch language button, at the top. This button only appears when the sn_cd.enable_language_switching system property is activated. This is similar to changing your language at login. For more information, see Properties installed with Content Publishing.

      To request your content to be translated into a different language, select the Translate content button at the top. This button only appears when the sn_cd.enable_localization_framework_integration system property is activated. For more information, see Properties installed with Content Publishing.

      Content Governance
      When portal content is requested from Content Governance, the Content Request Items related list tab appears. Select the content request item to view information about the request. For more information, see Edit a content request item.
      When the Content Request Item has a state of Work in Progress, the Send for Review button appears.
      The content is sent to the Opened by or content requester person for review.
      Note:
      To edit the content after a review, the content request item state must be changed to Work in Progress.