---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use the Employee Center topic pages

# Use the Employee Center topic pages {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Use the Employee Center topic pages

The Employee Center topic pages in ServiceNow provide a structured and user-friendly interface to help employees navigate through relevant HR and service topics efficiently.
These pages include several key widgets that guide users from broad topics to detailed content such as knowledge articles, requests, and learning materials.
Show full answer Show less  

## Key Features

* **Breadcrumbs widget:** Displays the navigation path of pages visited, allowing users to easily return to previous pages by clicking any breadcrumb link.
* **Topic header widget:** Shows parent topics with descriptions, banners, and icons to provide context. It supports selection from a mega menu and can be customized through instance options.
* **Sub-topics widget:** Lists child topics connected to the parent topic, displaying only those with associated content. It shows up to six child topics by default, with an option to view all and select specific ones. This widget is configurable via instance options.
* **Topic content widget:** Presents knowledge articles and requests linked to the selected topic. Users can filter content by type (all, articles only, or requests only), sort by popularity or alphabetical order (note: A-Z sorting is not supported for non-English content), and toggle between card or list views. It displays up to 12 items by default, with a "Show more" option for additional items. Widget display is customizable.
* **Search capabilities:** Enhanced search on topic pages includes spell check, synonym detection, and auto-suggestions. Users can narrow results using hierarchical topic and sub-topic filters (facets) to find specific content efficiently.
* **Learning content integration:** Licensed employees can access and interact with learning materials on topic pages. The Unified Browse widget integrates courses into the filter options, allowing for browsing, filtering, sorting, and favoriting of relevant courses.

## Practical Use and Benefits

ServiceNow customers can leverage the Employee Center topic pages to create a seamless and intuitive employee self-service experience. The combination of navigation aids (breadcrumbs), topic hierarchy (header and sub-topics), and rich content presentation (knowledge, requests, learning) enables employees to find information and complete tasks quickly, reducing service desk workload and improving employee satisfaction.

Configurable widgets allow administrators to tailor the display and content organization to fit their organization's needs, ensuring the Employee Center aligns with specific HR and service delivery goals.

## Next Steps

* Configure widget instance options to customize the display of topic headers, sub-topics, and content lists based on your organization's requirements.
* Utilize the enhanced search with topic facets to enable precise content discovery for employees.
* Incorporate learning content within topic pages to provide comprehensive employee resources.
* Refer to related capabilities such as managing approvals, employee profiles, and personalized answers to extend the Employee Center's functionality.  
The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.

## Breadcrumbs widget {#ec-topic-use__section_uhl_chv_brb}

The breadcrumbs widget displays information about the pages you navigated to open the current page. For example, from the home page if you click HR, and then click Benefits, and then click Health and Wellness, the breadcrumbs widget shows Home \> HR \> Benefits \> Health and Wellness. Figure 1. Breadcrumbs widget

Click a page name on the breadcrumbs widget to navigate to that page. For example, to return
to the home page, click Home.

## Topic header widget {#ec-topic-use__section_i3x_rhv_brb}

The topic header widget displays the parent topics. Select a topic from the mega menu to view its details. The topic widget displays the description of the topic and the banner and icon images for the topic, if available.  
Note:  
If you schedule Styled or Banner content to the Content Experiences widget on the emp_taxonomy_topic page, the original topic banner image does not display for the topics on the schedule.

For more information on creating and scheduling content, see [Creating employee communications](https://www.servicenow.com/docs/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.").
Figure 2. Topic header widget

You can modify the widget display by configuring the instance options. For more information,
see [Modify the topic header widget display](https://www.servicenow.com/docs/6H5DO5hS6_5lT769CPH8Rg "The topic header widget displays the topic and its child topics, including all the connected content associated with the topics. You can configure the instance options to control the appearance of the topic header widget, such as the topic description and the topic banner and icon.").

## Sub-topics widget {#ec-topic-use__section_ovg_qjv_brb}

The sub-topics widget displays all the child topics of the parent topic. The sub-topic widget displays only those child topics that have connected content.Figure 3. Sub-topics widget

The sub-topics widget shows only six child topics by default. If the parent topic has more
child topics, click View all to view all the child topics and click the
one you want to open.

You can modify the widget display by configuring the instance options. For more information,
see [Modify the sub-topics widget display](https://www.servicenow.com/docs/htNKKnBEpmCV13RejnoK9Q "The sub-topics widget displays all the child topics associated with the parent topic in your taxonomy. Click the child topic to open the page for the child topic. You can configure the instance options to show or hide the topic icons for the child topics in the widget.").

## Topic content widget {#ec-topic-use__section_ghq_gkv_brb}

The topic content widget displays the knowledge articles and requests associated with the topic.Figure 4. Topic content widget  
The topic content widget has the following options.{#ec-topic-use__table_smr_tkv_brb__entry__2}

| Option | Description |
|-|-|
| Filter by | How you want to filter the information. The options are: * All: Displays both the knowledge articles and requests. * Article: Displays only knowledge articles. * Request: Displays only requests. {#ec-topic-use__ul_ddh_dmv_brb} |
| Sort by | How you want to sort the information. The options are: * Popular: Displays the most popular knowledge articles and requests. * A-Z: Displays the knowledge articles and requests in alphabetical order. {#ec-topic-use__ul_gw3_2mv_brb} |
| Card View | Displays the knowledge articles and requests in cards. |
| List view | Displays the knowledge articles and requests in lists. |
| Show more | Displays the next set of 12 content items (knowledge articles and requests), based on the settings of the Sort by and Filter by options. By default, 12 content items are displayed for a topic. This option appears only when more than 12 content items are associated to a topic. |
[Table 1. Options in the topic content widget]

{#ec-topic-use__table_smr_tkv_brb}  
Note:  
The A-Z sorting is not supported for non-English.

## Search on the topic pages {#ec-topic-use__section_h35_dcg_fwb}

Use search on the topic pages that allows you to browse content with its spell check, synonym detection, and other auto-suggestive functionalities.

## Search by the topic facets {#ec-topic-use__section_ey2_yhg_fwb}

Narrow your search with hierarchical filters for topics and sub-topics on the global search.
Choose single or multiple topic levels or facet levels to get specific search results. For more
information, see [Improved search functionality](https://www.servicenow.com/docs/ENCpRE28NDp62HCxPvFkEA "The improved global search provides narrowed down content browsing on the global search for quicker and more specific content browsing experience.").

## Learning content on the topic pages {#ec-topic-use__section_chm_tht_fwb}

Use learning content as one of the connected content types, available on the topic pages, for
the licensed employees. Employees can browse, filter, sort, and add to favourite the course
content available on the topic pages relevant to them.  
The Unified Browse widget has Courses as an addition to the Filter by listed options.Figure 5. Filter by options ![The Filter by field listed options has All, Articles, Requests, and Courses.]()

You can modify the widget display by configuring the widget instance options. For more information, see [Modify the topic content widget display](https://www.servicenow.com/docs/8R1LbpV2yCmppwfggHKItg "The topic content widget displays the knowledge articles and requests associated with the topic in your taxonomy. Click a knowledge article or a request to open it. You can configure the instance options to control the number of items to show per page and their sort order.").
**Related concepts**   

* [Topic managers and contributors for topic page management](https://www.servicenow.com/docs/fTeTn84zHuKD0EYQpG4oXA "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.")
* [Use the My To-dos page](https://www.servicenow.com/docs/a~_5jtKnBgPV9Gfwe9gM8Q "Use the To-dos page to review all tasks that are assigned to you and prioritize them.")
* [Use approval experience](https://www.servicenow.com/docs/xRdEnigHyUZi7QOW572nnA "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.")
* [Task filters on My tasks](https://www.servicenow.com/docs/LY5o70q3Im8yvnNxlix2Kw "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.")
* [View the Recommended for you content](https://www.servicenow.com/docs/TRWZOC3Zvqrzofl91HZ10g "Access all the content recommended for you from from a central location in one-click.")
* [View employee profile](https://www.servicenow.com/docs/M0owxffhQJCw8WU9ycGHhg "View the employee profile with your personal information from the employee portal and Now Mobile.")
* [Use Employee Profile with HR Service Delivery](https://www.servicenow.com/docs/NAB~iUgP1OlAS~cH1PsdKA "Learn how the Employee Profile plugin works with HR Service Delivery.")
* [Use Personalized Answers](https://www.servicenow.com/docs/YyruPAs4_WJTJgju~8m0SA "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.")
* [Employee Profile org chart widget](https://www.servicenow.com/docs/KcpoxxQOq~g_zre6fw1xPg "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.")
* [RTL support for Employee Center](https://www.servicenow.com/docs/pIUCVig4KRXAbLa5YjaHFw "As an employee, you can change the display of the user interface from right-to-left.")
* [Access applications from App Launcher](https://www.servicenow.com/docs/RFvySETdU76MiY9_klJ7YA "Access all your applications from a central location in one-click.")
* [Use Guided Self-Service](https://www.servicenow.com/docs/h2IfkZNzIva6GFPhSIJdXA "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​")  
**Related tasks**   

* [Manage approvals from Microsoft Teams](https://www.servicenow.com/docs/6T3zsLONkK~rHV~spdhSSg "Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.")
* [Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/Ok5uLtTXL7bB7DWaKXz7Gg "Approve or reject Concur expense reports from a Microsoft Outlook email message.")
* [Use Employee Center from Zoom](https://www.servicenow.com/docs/qaFDXbNQihBitfEWJI4~WQ "Access and use the ServiceNow Employee Center capabilities from Zoom client.")
* [Manage favorites](https://www.servicenow.com/docs/0yKKlmnwbN9QGkheXpMomA "Mark the content as your favorites and easily access all your favorites.")