--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Exploring Employee Center Pro # Exploring Employee Center Pro {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Employee Center Pro Employee Center Pro is a modern, multi-department employee destination site designed to enhance employee engagement and productivity by providing a unified portal experience. It expands beyond traditional service delivery by integrating employee communication and engagement tools such as content publishing, campaigns, and employee communities. Accessible across devices, it simplifies access to services and information from multiple departments. Show full answer Show less ## Key Features * **Unified Portal Experience:** Streamlines employee access to services, updates, and information to improve productivity. * **Extensible Service Delivery Platform:** Supports scaling from single to multi-department service delivery with specialized widgets and a best-in-class homepage. * **Employee Engagement and Communication:** Enables employees to stay informed, engage with colleagues and leadership, receive targeted communications, and find enterprise-wide answers. * **Role-Based Workflow:** Various roles such as system admin, taxonomy admin, employee center admin, content admin, and campaign manager collaborate to configure, publish, and manage content and communications. * **Comprehensive User Roles:** Includes admins, taxonomy managers, content authors, managers, and employees, each with tailored capabilities for configuring, managing, or consuming portal content and services. ## Key Outcomes * **Centralized Application Access:** Employees can access single sign-on (SSO) and non-SSO applications directly from the portal using the App Launcher. * **Content Governance:** Employees can submit, track, preview, and approve content requests to maintain quality and relevance. * **Efficient Task and Appointment Management:** Employees can book and manage appointments across business units and view all pending tasks, surveys, and requests in one place. * **Enhanced Self-Service:** Guided Self-Service features improve productivity by helping employees complete tasks efficiently. * **Engagement Metrics and Feedback:** Content authors can monitor engagement metrics, while managers gather employee feedback on user experiences and service quality. * **Rich Content Publishing and Campaigns:** Content authors can create diverse content types and configure multi-stage, multi-channel campaigns to reach targeted audiences effectively. * **Employee and Manager Insights:** Features like organization charts and employee profiles provide visibility into team structures and work-related information, while managers can handle approvals and monitor task statuses. ## Next Steps ServiceNow customers looking to implement or optimize Employee Center Pro should explore configuration guides, learn best practices for authoring and managing employee communications, and consult the Employee Center Pro reference materials to fully leverage the platform's capabilities. Employee Center Pro is a modern, multi-department employee destination site to drive employee engagement and productivity. ## Employee Center Pro overview {#emp-center-vs-ec-pro__cf-exploring-parent-overview} Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities. Unified portal experience : Employee Center Pro improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center Pro portal, access to information and services across all departments are made simple and can be accessed through any device. Extensible service delivery platform : Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking. Employee engagement and communication : Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers. ## Employee Center Pro workflow {#emp-center-vs-ec-pro__cf-exploring-parent-workflow} The Employee Center Pro enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview of how users interact with Employee Center Pro. Figure 1. Employee Center Pro workflow 1. System admin installs plugins and assigns roles. 2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links. 3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites. 4. Content admin, Engagement admin, and Content analytics admins configure employee communications features. 5. Content manager creates and publishes content, as well as monitors the content performance metrics.Campaign manager assembles the content into campaigns to send targeted communications to specific audiences across multiple channels. 6. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more. {#emp-center-vs-ec-pro__cf-exploring-parent-workflow-ol} ## Employee Center Pro users {#emp-center-vs-ec-pro__cf-exploring-parent-users} {#emp-center-vs-ec-pro__table_sts_kwk_tdc__entry__2} | User | Description | |-|-| | Admin | Admin users configure and modify Employee Center Pro features. | | Taxonomy manager | Taxonomy managers create and modify the topics and connected content. | | Content author | Content authors create, publish, and monitor the impact of employee communications. | | Manager | Managers monitor tasks status, approve requests, and assign content requests. | | Employee | Employees complete tasks, submit requests, search for knowledge articles, and interact with company communications on the employee portal or mobile app. | [Table 1. Users] {#emp-center-vs-ec-pro__table_sts_kwk_tdc} For more information on Employee Center Pro user roles, see [Employee Center Pro roles](https://www.servicenow.com/docs/_OW~FwaeNbYvcY0Hx79BnQ "Employee Center Pro plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform."). ## Employee Center Pro benefits {#emp-center-vs-ec-pro__cf-exploring-parent-benefits} {#emp-center-vs-ec-pro__table_y5j_fvh_qbc__entry__3} | Benefit | Feature | Users | |-|-|-| | Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | [App Launcher](https://www.servicenow.com/docs/xgwzrapBoAJWmyM8q4KEbQ "App Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.") | Employee | | Submit request for content, track the request, preview the content, and approve it before it is published | [Content Governance](https://www.servicenow.com/docs/enwgXbRx4rUgrNbcpLLOtg "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") | Employee | | Book and manage appointments across multiple business units. | [Appointment Booking](https://www.servicenow.com/docs/OIRn_vqCKhzxDMaxoc_CZg "Provide an omnichannel unified experience to your employees to schedule and manage appointments across multiple business units such as IT support, HR consultations, or other business units.") | Employee | | View in one place all tasks, surveys, and requests that require action. | [My active items widget configuration](https://www.servicenow.com/docs/w6f3xm8ayFfiR3q3Gqss2A "The My active items widget displays all user activity that requires your input or review.") | Employee | | One-click access to frequently-used internal and external sites. | [Cross-channel favorites](https://www.servicenow.com/docs/n1NA~9a8vHx3YjezspXJEA "Cross-channel favorites capability provides quick access to the content the employees use frequently and offers extensibility for BUs.") | Employee | | Access self-serve capabilities through guided experiences to improve productivity and efficiency. | [Guided Self-Service in Employee Center](https://www.servicenow.com/docs/rPalOeI1Tslx6U6oilDL6g "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.") | Employee | | Employees comment and react to news articles; Content authors measure the effectiveness of their content using engagement metrics. | [Content engagement](https://www.servicenow.com/docs/n4s0CB28TbUOGESvPyYjfg "Content engagement enhances news articles by providing users with a way to comment and react to articles. Managers can measure the effectiveness of their content using engagement metrics.") | Employee, Content author | | Find information about other employees and understand the team structure | [Organization chart in Employee Center Pro](https://www.servicenow.com/docs/WKH4Uzxa_vEbovw965YzyQ "Using org chart, learn more about other employees and understand team structures at the organization.") | Employee, Manager | | View employees' work-related information. | [Employee profile](https://www.servicenow.com/docs/X2Jw08brxCzm1SxBM98rfw "A unified employee profile provides the employee information and offers extensibility for BUs.") | Employee, Manager | | Manage and approve requests from internal and external applications from one location. | [Approvals hub](https://www.servicenow.com/docs/TR4JkM2lIX1heyVpg45eMw "Enable the approver with the in-context information for informed and prioritized approval decisions.") | Manager | | Gather quick feedback from employees on their user or service experiences. | [Integrated experience and service feedback](https://www.servicenow.com/docs/_K8y9bewfBYXL5Ud_qGCXQ "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.") | Manager | | | [Content templates](https://www.servicenow.com/docs/2yaLhCmHjjrmcv1SYmecDQ "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.") | Content author | | Create and publish a variety of content to the employee portal or mobile app, including rich content, news articles, tasks, notifications, surveys, and social media messages. | [Creating employee communications](https://www.servicenow.com/docs/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") | Content author | | Configure multi-stage and multi-channel campaigns to ensure content reaches the intended audience at the optimal time. | [Creating campaigns](https://www.servicenow.com/docs/8kw2zexSIT6JCIVyfFLXGw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") | Content author | | Monitor and measure the impact of Employee Center content. | [Content Analytics](https://www.servicenow.com/docs/FRfssgFOzYMIbhu1R_HZSA "Monitor and measure the impact of the content you provide through the Employee Center and in campaigns using Content Analytics.") | Content author | [Table 2. Employee Center benefits] {#emp-center-vs-ec-pro__table_y5j_fvh_qbc} ## What to explore next {#emp-center-vs-ec-pro__cf-exploring-parent-links} To learn more about configuring and using Employee Center Pro, see: * [Configuring Employee Center Pro](https://www.servicenow.com/docs/MVgNOdZt~glloHfAqNN3Ng "Guidance for setting up Employee Center Pro.") * [Authoring and managing employee communications](https://www.servicenow.com/docs/wvgnB8tBahhNr8L364zu_Q "Content managers and admins use Employee Center Pro capabilities to create employee communications, assemble multi-stage and multi-channel campaigns, manage content requests, and measure impact.") * [Employee Center Pro reference](https://www.servicenow.com/docs/VXf4uMi2uGInj_Ap_dbFVA "Reference topics provide additional information about the lists and forms that you use to configure and manage Employee Center Pro.") {#emp-center-vs-ec-pro__ul_wts_kwk_tdc}