--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Notifications # Employee Slate notifications {#ariaid-title1} * Release version: Australia * * Updated January 27, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Slate notifications Employee Slate notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements. These notifications are consolidated in a single tray accessible from every page on both the desktop portal and mobile web app, enabling users to see tasks, approvals, requests, and case activity without monitoring multiple queues or inboxes. Show full answer Show less ## Key Features * **Notification Tray:** Accessible via the Bell icon, it displays new notifications with a green dot and highlighted background for easy identification. * **Grouped Notifications:** Multiple unread notifications are combined into a single entry with a summary to reduce noise while keeping users informed. * **Mark All as Read:** Users can clear notification counts without opening each item by selecting this option, which moves all notifications to the opened state. * **Direct Navigation:** Selecting any notification opens the related record or page (e.g., approved requests, HR cases, incidents), eliminating the need to search or navigate through menus. * **Notification States:** Notifications transition through New (unseen), Viewed (tray opened), and Opened (record accessed) states, helping users track their interaction status. * **Preconfigured Use Cases:** Employee Slate for Now Assist includes 14 default notification types covering common HR, IT, and service request events, requiring no additional setup. * **Integration with Moveworks:** In Moveworks deployments, notifications configured on the Moveworks platform appear alongside Employee Slate notifications. Selecting these alerts opens the Moveworks AI Assistant for contextual follow-up and action. ## What This Enables ServiceNow Customers to Do With Employee Slate notifications, customers can streamline their workflow by receiving all relevant updates in one centralized location, improving responsiveness and reducing the risk of missing critical information. The system's grouping and prioritization minimize notification overload, while direct links to source records save time navigating the platform. Preconfigured notification types cover common scenarios out-of-the-box, enabling quick adoption and immediate value. Integration with Moveworks extends these capabilities by allowing interactive AI-driven assistance directly from notifications. Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements. Employee Slate surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web. ## Notifications {#emp-slate-notifications__section_notification_tray} The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly. Employee Slate delivers notifications on the portal and in the mobile web app.{#emp-slate-notifications__notification-delivery-1} * Notifications: Left navigation shows the count of new notifications. Select the Bell icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items. * Grouped notifications: Track and review multiple updates. Employee Slate groups the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity. * Mark all as read: Clear the notification count without opening each notification. Select Mark all as read to move all notifications to the Opened state. Opening the tray marks all notifications as viewed. * Navigate to the source record: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. Selecting a notification opens the location where you can review details and respond. {#emp-slate-notifications__ul_wxx_qrd_bjc} ## Notification states {#emp-slate-notifications__section_notification_states} Every notification moves through three states that reflect how you have interacted with it: New : A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the Bell icon. Viewed : A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count. Opened : A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray. ## Preconfigured notification use cases {#emp-slate-notifications__section_ootb_use_cases} Employee Slate for Now Assist includes 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration. * HR case closed. * HR case commented. * HR case opened. * Incident closed. * Incident commented. * Incident resolved. * Request approval assigned. * Request approved. * Request commented. * Request completed. * Request rejected. * Request opened. * RITM approval assigned. * RITM commented. {#emp-slate-notifications__ul_atk_1rd_bjc} ## ServiceNow Otto notifications in Employee Slate {#emp-slate-notifications__section_moveworks_notifications} In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through Employee Slate Admin Console. Moveworks notifications appear in Employee Slate persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.