---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee org chart

# Employee org chart {#ariaid-title1}

Release version: Brazil  
Updated January 27, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Employee Org Chart

The Employee Org Chart in ServiceNow provides an interactive, visual representation of company structure, reporting relationships, and team hierarchies.
It is integrated within the EmployeeWorks Web App to combine organizational charts and employee profiles into a seamless user experience.
This enables employees to explore organizational structures and access colleague information without switching between multiple HR or directory systems.
Show full answer Show less  

## Key Features

* **Interactive Navigation:** Users can navigate multi-level employee hierarchies, with the option to expand levels using "Show more."
* **Search Functionality:** Quickly find specific employees by name using the org chart search field.
* **Profile Access:** Selecting an employee card opens their detailed profile page, with contextual navigation available via a "View Org Chart" button from profiles.
* **Team Structure Indicators:** Visual cues clearly display reporting lines and team arrangements.
* **Report Count Display:** Admins can configure the org chart to show either direct report counts or cumulative totals at each hierarchy level.
* **AI-Driven Chat Interactions with Now Assist Chat:** Employees can use natural language queries to discover colleague profiles or view org charts centered on specific individuals, with split-view exploration allowing simultaneous chat and org chart navigation.
* **Visual Enhancements:** Admins can apply visual updates and image edits to both org chart and profile displays for a more engaging user interface.
* **Automatic Updates:** The org chart dynamically reflects organizational changes such as new hires, role changes, and departures, with visual indicators for direct reports and temporary assignments.

## Admin Configuration

Administrators manage org chart and profile content via two configuration records within the Employee Center application:

* **Organization Chart Configuration:** Defines eligible users and selects fields displayed on org chart cards.
* **Overview UI Configuration:** Controls fields shown in the About, Work Details, Personal Details, and Team sections of profiles.

The EmployeeWorks Web App uses the same configuration as Employee Center, eliminating the need for separate setup when both applications are deployed together.

A scheduled job updates direct and cumulative report counts. After organizational restructuring, discrepancies in report counts can be resolved by rerunning this job.

## Practical Benefits for ServiceNow Customers

* Enhances employee self-service by enabling easy exploration of company hierarchy and peer information.
* Reduces dependence on separate HR or directory systems, consolidating employee data access.
* Improves organizational transparency and communication through real-time, AI-powered profile discovery and org chart navigation.
* Streamlines administrative control over displayed organizational data and profile details.  
The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

EmployeeWorks Web App brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.  
Figure 1. Org chart

## Org chart {#emp-slate-orgchart__section_org_chart}

The org chart displays reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to see the organization structure and identify colleagues in specific
roles or teams.

With Now Assist Chat, the org chart adds the following AI-driven interactions:

* Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
* Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.
{#emp-slate-orgchart__ul_ycf_b4d_bjc}

## Admin configuration {#emp-slate-orgchart__section_admin_configuration}

Administrators configure org chart and profile content through two records in the Employee Center application:

* Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
* Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

{#emp-slate-orgchart__ul_zcf_b4d_bjc}

EmployeeWorks Web App uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy EmployeeWorks Web App alongside an existing Employee Center instance.  
Note:  
The scheduled job fetches the count of direct reports and the cumulative total of reports at each level. During an org restructure, the badge count and the actual number may not match until the next scheduled run. To resolve the count issue, run the org chart schedule job.

## What you can do with org chart {#emp-slate-orgchart__section_org_chart_features}

The org chart provides the following capabilities:

* Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
* Search functionality: Finds specific employees by name using the search field on the org chart page.
* Profile information: Selecting an employee card opens the corresponding profile page.
* Contextual positioning: Go to any employee position in the org chart from their profile page using the View Org Chart button.
* Team structure indicators: Visual representation of reporting structures.
* Visual enhancements: You can enhance Org chart and profile with visual updates and image edits.
* Report count display: Show either the count of direct reports or the cumulative total of reports at each level, based on your configuration.
{#emp-slate-orgchart__ul_ypt_y1t_1jc}

## AI chat interactions {#emp-slate-orgchart__section_ai_use_cases}

With Now Assist Chat, employees find and open profiles conversationally:

* Ask about a colleague by name to open a people-finder response that links to the profile.
* Ask to see the organization for a colleague to open the org chart centered on that person.
* Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

{#emp-slate-orgchart__ul_adf_b4d_bjc}

The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.