---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee org chart

# Employee org chart {#ariaid-title1}

* Release version: Australia
* 
* Updated January 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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## Summary of Employee org chart

The Employee org chart in ServiceNow provides an interactive visualization of company structure, reporting relationships, and team hierarchies.
It integrates org chart and employee profile functionality into a single seamless experience, enabling employees to explore organizational structure and colleague information without switching between multiple HR systems or directory tools.
Show full answer Show less  
This feature supports easy navigation through the hierarchy, rich contextual information, and AI-driven interactions powered by Now Assist Chat to enhance user engagement and efficiency.

## Key Features

* **Interactive Org Chart:** Displays multi-level employee hierarchies with expandable views and visual indicators of reporting structures and team composition.
* **Search Capability:** Allows users to quickly find specific employees by name using a search field.
* **Profile Integration:** Selecting an employee card opens their detailed profile, and profiles include a "View Org Chart" button to locate the employee in the hierarchy.
* **AI-Driven Chat Interactions:** Now Assist Chat enables natural language queries to discover colleague profiles and org chart views conversationally, supporting split view exploration alongside the chat panel.
* **Admin Configuration:** Administrators configure eligible users and visible profile fields through Employee Center application records, with shared configurations for Employee Slate.
* **Report Count Display:** Configurable to show either direct reports or cumulative total reports at each hierarchy level, with synchronization via scheduled jobs.
* **Visual Enhancements:** Options to customize org chart appearance and profile images for improved clarity and branding.

## Practical Benefits for ServiceNow Customers

* Provides employees a unified and intuitive way to understand organizational structure and connect with colleagues without toggling between systems.
* Enhances employee self-service by enabling quick discovery of team members and reporting relationships through both visual navigation and conversational AI.
* Simplifies administrative management of org chart content and visibility, ensuring accurate and up-to-date organizational data presentation.
* Supports dynamic organizational changes with automatic updates and visual indicators for direct reports and temporary assignments, helping maintain clarity during restructures.  
The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

Employee Slate brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.  
Figure 1. Org chart

## Org chart {#emp-slate-orgchart__section_org_chart}

The org chart displays reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to see the organization structure and identify colleagues in specific
roles or teams.

With Now Assist Chat, the org chart adds the following AI-driven interactions:

* Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
* Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.
{#emp-slate-orgchart__ul_ycf_b4d_bjc}

## Admin configuration {#emp-slate-orgchart__section_admin_configuration}

Administrators configure org chart and profile content through two records in the Employee Center application:

* Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
* Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

{#emp-slate-orgchart__ul_zcf_b4d_bjc}

Employee Slate uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy Employee Slate alongside an existing Employee Center instance.  
Note:  
The scheduled job fetches the count of direct reports and the cumulative total of reports at each level. During an org restructure, the badge count and the actual number may not match until the next scheduled run. To resolve the count issue, run the org chart schedule job.

## What you can do with org chart {#emp-slate-orgchart__section_org_chart_features}

The org chart provides the following capabilities:

* Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
* Search functionality: Finds specific employees by name using the search field on the org chart page.
* Profile information: Selecting an employee card opens the corresponding profile page.
* Contextual positioning: Go to any employee position in the org chart from their profile page using the View Org Chart button.
* Team structure indicators: Visual representation of reporting structures.
* Visual enhancements: You can enhance Org chart and profile with visual updates and image edits.
* Report count display: Show either the count of direct reports or the cumulative total of reports at each level, based on your configuration.
{#emp-slate-orgchart__ul_ypt_y1t_1jc}

## AI chat interactions {#emp-slate-orgchart__section_ai_use_cases}

With Now Assist Chat, employees find and open profiles conversationally:

* Ask about a colleague by name to open a people-finder response that links to the profile.
* Ask to see the organization for a colleague to open the org chart centered on that person.
* Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

{#emp-slate-orgchart__ul_adf_b4d_bjc}

The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.