---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Search enterprise content

# Search enterprise content with Enterprise Search {#ariaid-title1}

* Release version: Australia
* 
* Updated April 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Enterprise Search for granular discovery across every connected source at the same time. Enterprise Search provides an AI-generated summary, filters for source, date, and type, and a Dive Deeper handoff to the AI assistant.

## Before you begin

Before you start, confirm the following:

* Your organization has connected sources to Enterprise Search, such as SharePoint, OneDrive, Slack, and internal training libraries.
* You have access to the search sources.

## About this task

Enterprise Search gives you one place to find any content connected to Employee Slate. Content includes formal knowledge and employee-created content, such as SharePoint files or email messages. For how search sits alongside the AI assistant, see [Enterprise Search](https://www.servicenow.com/docs/oQwRSlab6K7F2iKgMT2JmQ#empworks-moveworks-capabilities__section-enterprise-search).

## Procedure

1. In the app section of the left panel, select Enterprise Search.
2. Enter a search query, for example: <kbd class="ph userinput">USA travel guidance</kbd>.
3. Review the AI-generated summary at the top of the results.  
   The summary synthesizes the most relevant guidance across every connected source.
4. Apply filters to narrow the results.  
   * Source: For example, SharePoint for company-wide content or OneDrive for private files.
   * Date: Limit the results to a time range that matches the query.
   * Type: Limit the results to a content type, such as documents, Slack threads, or training guides.
5. **Optional:** To ask a follow-up question or take action, select Dive Deeper.  

   The AI assistant resumes the conversation with the full context already loaded. Ask a follow-up question such as <kbd class="ph userinput">Who is the presales expert for manufacturing?</kbd>.
   The assistant displays the person and the source reference.

## Result

You find relevant content across every connected source in one search. The Dive Deeper action turns a discovery session into a continued conversation with the AI assistant, without restating the context.