---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# User criteria

# User criteria form and reference {#ariaid-title1}

* Release version: Australia
* 
* Updated June 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reference information for configuring audience applicability criteria used in multi-theme functionality and other platform features.

## User criteria form fields {#es-audience-applicability-criteria__section_dqs_mjn_njc}

The User Criteria form contains fields for defining user access criteria and restrictions. For more information, see [Configure additional themes](https://www.servicenow.com/docs/I5XDO77gqcIZTXSsk0tbjg "Configure themes and set audience criteria to apply different branding to specific user groups.").{#es-audience-applicability-criteria__user-criteria-form-para-1}
{#es-audience-applicability-criteria__table_eqs_mjn_njc__entry__2}

| Field | Description |
|-|-|
| Name | Descriptive name for the user criteria record. This field is required. |
| Application | Application scope for the user criteria. Defaults to Global. |
| Short Description | Brief description of the user criteria purpose and scope. |
| Active | When selected, the user criteria record is active and enforced. When cleared, the criteria are inactive. |
| Users | Specific users included in the criteria. Select the reference icon to choose users or the list icon to view selected users. |
| Companies | Companies included in the criteria. Select the reference icon to choose companies. |
| Groups | User groups included in the criteria. Select the reference icon to choose groups. |
| Locations | Locations included in the criteria. Select the reference icon to choose locations. |
| Roles | User roles included in the criteria. Select the reference icon to choose roles. |
| Departments | Departments included in the criteria. Select the reference icon to choose departments. |
| Advanced | When selected, this option enables advanced criteria configuration options. |
| Match All | When selected, users must match all specified criteria. When cleared, users must match any of the specified criteria. |
[Table 1. User Criteria form]

{#es-audience-applicability-criteria__table_eqs_mjn_njc}

## Criteria structure {#es-audience-applicability-criteria__overview}

Audience applicability criteria define which users receive specific themes, configurations, or features. The system uses a platform construct that wraps user criteria
functionality to provide inclusion and exclusion capabilities.{#es-audience-applicability-criteria__es-audience-applicability-criteria-overview}
{#es-audience-applicability-criteria__table_nz3_5jn_njc__entry__3}

| Criteria type | Description | Use cases |
|-|-|-|
| User roles | Target users based on assigned roles and permissions | Admin-specific themes, role-based branding |
| Departments | Target users based on organizational department | Department-specific branding, divisional themes |
| Geographic location | Target users based on physical or regional location | Regional branding, location-specific themes |
| User groups | Target users based on group membership | Team-specific themes, project-based branding |
| Custom attributes | Target users based on custom user profile fields | Business unit themes, specialized configurations |
| Time zones | Target users based on time zone settings | Regional themes, time-based configurations |
| Domains | Target users based on domain separation | Multi-tenant environments, domain-specific branding |
[Table 2. Audience applicability criteria types]

{#es-audience-applicability-criteria__table_nz3_5jn_njc}