--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Analytics and reporting # Analytics and reporting {#ariaid-title1} * Release version: Australia * * Updated April 26, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analytics and reporting Employee Slate offers built-in analytics tools to help ServiceNow customers monitor user engagement, content performance, and AI assistant quality within the employee experience. These analytics require no additional setup and provide actionable insights through dedicated dashboards for administrators and experience owners. Show full answer Show less ## User experience analytics User Experience Analytics (UXA) automatically collects detailed behavioral data across entire user sessions, including page visits, widget interactions, and specific element selections. This data is visualized in the UXA Overview Dashboard, enabling administrators to understand employee navigation patterns, identify common exit points, and analyze engagement across the portal. Key UXA features include tracking interactions from Employee Slate for Now Assist and Employee Slate for Moveworks products, with comprehensive usage insights available for both. ## UXA metrics * **Total active users:** Distinct users who completed at least one session in a defined period. * **New users:** Users accessing Employee Slate for the first time. * **Total sessions:** Number of sessions across all users. * **Average sessions per user:** Mean sessions per active user. * **Average pages per session:** Mean page views within a single session. * **Top pages:** Most visited pages such as Home, Tasks, Org Chart, and Profile pages. * **Users, sessions, events, and pages:** Aggregate counts with trend data. * **Retention:** User return rates compared to new users. * **Cohort analysis:** Custom user groups for deeper retention insights. * **Conversion funnels:** Tracking click-through rates in workflows. * **Navigation paths:** Percentages of users following specific journey paths. * **Session details:** Anonymized session data including duration, devices, and locations. **Note:** Department and business unit filtering for UXA data is not currently available; check entitlements for future advanced filtering options. ## Employee communications analytics Communications Analytics tracks the reach and engagement of announcements published via Employee Slate, supporting communications teams in measuring content effectiveness. Key metrics include: * **Impressions:** Number of times an announcement is displayed to users. * **Clicks:** Number of user selections on announcement links. * **Top announcements:** Highest engagement announcements during the selected timeframe. * **Breakdowns:** Totals and time-series data for all metrics. Track user engagement, content performance, and AI assistant quality across the employee experience with built-in analytics tools. ## User experience analytics {#eslate-analytics-reporting__section-uxa} Employee Slate includes User Experience Analytics (UXA) with no additional setup required. UXA captures behavioral data across every user session and surfaces it in a dedicated dashboard. Administrators and experience owners use the dashboard to understand employee engagement patterns across the portal. UXA automatically captures the following interactions: * Every user session from start to end. * Page visits, including the home page and Tasks and requests. * Widget renders, for example, the Employee sidebar and org chart card. * Selections on specific widgets and page elements, beyond standard page views. {#eslate-analytics-reporting__ul_jjc_jhg_bjc} The UXA Overview Dashboard visualizes how employees navigate Employee Slate. Administrators use the dashboard to identify common navigation paths and exit points in the experience. Employee Slate for Now Assist and Employee Slate for Moveworks are separate products, each with its own option in Usage Insights. Interactions in either product, including button clicks, redirects, and widget selections, are captured and surfaced within Usage Insights. Employee Slate for Moveworks uses the same widget set available for any other application in Usage Insights. ## UXA metrics {#eslate-analytics-reporting__section-uxa-metrics} The UXA dashboard captures and displays the following metrics: Total active users : The number of distinct users who completed at least one session in the selected time period. New users : The number of users who accessed Employee Slate for the first time in the selected time period. Total sessions : The total number of sessions across all users in the selected time period. Average sessions per user : The mean number of sessions per active user in the selected time period. Average pages per session : The mean number of page views within a single session. Top pages : The most frequently visited pages, which include Employee Home Page, Canvas, 404 Page, Org chart, Tasks and requests, Profile, and Task pages. Users, sessions, events, and pages : Aggregate counts for each dimension, available as trend data over time. Retention : The number of users who return within a selected period, compared to new users, shown as an overall retention cohort. Cohort analysis : Custom user groups that administrators define for deeper analysis of retention patterns. Conversion funnels : Predefined or custom funnels that track click-through relationships between specific workflows in the Employee Slate interface. Navigation paths : The percentage of users who follow each navigation path through the available journeys in the Employee Slate experience. Session details : Anonymized session-level data, including duration, device count, location count, and underlying events. Note: Department-level and business unit filtering for UXA data is not currently available. Check your entitlements to verify whether you have access to advanced UXA filtering when it is available. ## Employee comms analytics {#eslate-analytics-reporting__section-communications-analytics} Communications Analytics tracks the performance of announcements published through Employee Slate. This capability serves communications teams and stakeholders to measure the reach and engagement of company-wide or targeted content.Figure 1. Employee comms dashboard Communications Analytics provides the following metrics: * Impressions: the number of times an announcement appeared to a user. * Clicks: the number of times users selected the link in an announcement. * Top announcements: the announcements with the highest engagement in the selected period. * Breakdowns: totals and time-series values for each metric. {#eslate-analytics-reporting__ul_vhc_jhg_bjc}