---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Analytics and reporting

# Analytics and reporting {#ariaid-title1}

Release version: Australia  
Updated April 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Track user engagement, content performance, and AI assistant quality across the employee experience with built-in analytics tools.

## User experience analytics {#eslate-analytics-reporting__section-uxa}

Employee Slate includes User Experience Analytics (UXA) with no additional setup required. UXA captures behavioral data across every user session and surfaces it in a dedicated dashboard. Administrators and experience owners
use the dashboard to understand employee engagement patterns across the portal.

UXA automatically captures the following interactions:

* Every user session from start to end.
* Page visits, including the home page and Tasks and requests.
* Widget renders, for example, the Employee sidebar and org chart card.
* Selections on specific widgets and page elements, beyond standard page views.

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The UXA Overview Dashboard visualizes how employees navigate EmployeeWorks Web App. Administrators use the dashboard to identify common navigation paths and exit points in the experience.

Employee Slate (built for Now Assist) and EmployeeWorks Web App are separate products, each with its own option in Usage Insights.

Interactions in either product, including button clicks, redirects, and widget selections, are captured and surfaced within Usage Insights.

EmployeeWorks Web App uses the same widget set available for any other application in Usage Insights.

## UXA metrics {#eslate-analytics-reporting__section-uxa-metrics}

The UXA dashboard captures and displays the following metrics:

Total active users
:   The number of distinct users who completed at least one session in the selected time period.

New users
:   The number of users who accessed EmployeeWorks Web App for the first time in the selected time period.

Total sessions
:   The total number of sessions across all users in the selected time period.

Average sessions per user
:   The mean number of sessions per active user in the selected time period.

Average pages per session
:   The mean number of page views within a single session.

Top pages
:   The most frequently visited pages, which include Employee Home Page, Canvas, 404 Page, Org chart, Tasks and requests, Profile, and Task pages.

Users, sessions, events, and pages
:   Aggregate counts for each dimension, available as trend data over time.

Retention
:   The number of users who return within a selected period, compared to new users, shown as an overall retention cohort.

Cohort analysis
:   Custom user groups that administrators define for deeper analysis of retention patterns.

Conversion funnels
:   Predefined or custom funnels that track click-through relationships between specific workflows in the Employee Slate interface.

Navigation paths
:   The percentage of users who follow each navigation path through the available journeys in the Employee Slate experience.

Session details
: Anonymized session-level data, including duration, device count, location count, and underlying events.  
Note:  
Department-level and business unit filtering for UXA data is not currently available. Check your entitlements to verify whether you have access to advanced UXA filtering when it is available.

## Employee comms analytics {#eslate-analytics-reporting__section-communications-analytics}

Communications Analytics tracks the performance of announcements published through EmployeeWorks Web App. This capability serves communications teams and stakeholders to measure the reach and engagement of company-wide or targeted content.Figure 1. Employee comms dashboard

Communications Analytics provides the following metrics:

* Impressions: the number of times an announcement appeared to a user.
* Clicks: the number of times users selected the link in an announcement.
* Top announcements: the announcements with the highest engagement in the selected period.
* Breakdowns: totals and time-series values for each metric.
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