---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversation-first experience

# Conversation-first experience {#ariaid-title1}

Release version: Brazil  
Updated April 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Conversation-first experience

The Conversation-first experience in EmployeeWorks Web App centers the employee experience around a conversational AI assistant, replacing traditional menu-driven navigation with a chat-first interface.
Employees interact in natural language to ask questions, request services, and complete tasks seamlessly from any page within the portal.
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## Key Features

* **Conversation-first Home Page:** Features an AI-powered chat and search bar that expands into a full-page conversation view powered by Moveworks or Now Assist Chat, delivering answers, processing requests, and surfacing relevant content.
* **Conversation-everywhere:** The chat assistant remains accessible and retains conversation context as employees navigate across pages such as Home, Inbox, Canvas, Org Chart, enabling continuous task completion without restarting the chat.
* **Interactive Split View:** Enables employees to view and interact with content types including catalog request forms, knowledge articles, tasks, requests, and personalized Canvas dashboards alongside the chat panel, facilitating multitasking within the conversation.
* **Full-page Search:** Expands chat into a dedicated workspace showing ranked results from catalog items, knowledge base, people, and integrated tools. Employees can refine queries with follow-ups and take action on results without leaving the search interface.
* **Persistent Side Navigation:** Provides constant access to core EmployeeWorks Web App areas (Home, Inbox, Canvas, Org Chart) visible throughout chat and split-view sessions, allowing quick context switching with a single selection.
* **Follow-up Chats:** Maintains conversation context across multiple turns so employees can ask follow-up questions that remain grounded in source content, enabling deeper exploration without needing to scan entire documents.
* **Mobile Responsiveness:** Supported via browser responsiveness, though advanced conversational experiences such as full-page chat and bi-directional pages have limited mobile browser support.

## Key Outcomes

* Employees experience a streamlined, intuitive interaction model that reduces navigation friction by using natural language conversations.
* Tasks and information retrieval become faster and more contextually relevant due to continuous conversation context and integrated content views.
* Improved productivity through multitasking capabilities enabled by the split view and seamless switching between core application areas.
* Enhanced employee satisfaction from personalized, responsive assistance accessible from any point within the EmployeeWorks Web App.  
EmployeeWorks Web App places a conversational AI assistant at the center of the employee experience. Employees ask questions, request services, and complete tasks in natural language from every page.

EmployeeWorks Web App replaces menu-driven navigation with a chat-first interface. Employees describe what they need in plain language. The AI assistant interprets the intent, runs the action, and
surfaces the right content from any page in the portal.{#eslate-conversation-first__eslate-conversation-first-para-1}

## Conversation-first {#eslate-conversation-first__section-conversation-first}

The home page features a prominent AI-powered chat and search bar. Employees interact with the chat in natural language. When employees start typing, the bar expands into a full-page conversation view. The view is powered by Moveworks or Now Assist Chat. The view displays answers, processes requests, and surfaces relevant content.

## Conversation-everywhere {#eslate-conversation-first__section-conversation-everywhere}

The chat assistant follows employees across every page in EmployeeWorks Web App. Employees open the chat from the Home, the Inbox, the Canvas, the Org Chart, or any other page. The assistant retains the active conversation
context across pages. Employees continue any task without restarting the chat.

## Interactive split view {#eslate-conversation-first__section-interactive-split-view}

The split view opens content alongside the chat panel. Employees review, act on, or navigate content without leaving the conversation.

Employees work with the following content types in the split view:

* Catalog forms: Request forms that employees fill out and submit in the panel.
* Knowledge articles: Policies and reference documents that open in full.
* Tasks and requests: Active work items such as approvals or support tickets.
* Canvas pages: Personalized dashboard views with widgets for the employee.
{#eslate-conversation-first__ul_split-view-content-types}

## Full-page search {#eslate-conversation-first__section-full-page-search}

The full-page search expands the chat into a dedicated workspace. Employees see ranked results from catalog items, knowledge articles, people, and connected tools in a single view. Employees refine the query with follow-up
prompts. Employees take action on any result without leaving the search experience. Conversational responses show sources from all connected content.

## Persistent side navigation {#eslate-conversation-first__section-persistent-side-navigation}

The persistent side navigation menu provides quick access to core areas of EmployeeWorks Web App from any page. The menu lists the Home, Inbox, Canvas, Org Chart, and other primary destinations. The menu stays visible during
chat and split-view sessions. Employees switch context with one selection.

## Follow-up chats {#eslate-conversation-first__section-follow-up-chats}

The chat assistant retains conversation context across turns. Employees ask follow-up questions in the same chat. Each follow-up answer stays grounded in the source content. Employees explore specific details without scanning
the full document. For example, an employee asks about a travel policy and then asks a follow-up question about expense limits.  
Note:  
Mobile responsiveness is supported through browser responsiveness. However, mobile browser responsiveness for the conversational experiences like full-page chat and bi-directional pages is limited.