---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversation-first experience

# Conversation-first experience {#ariaid-title1}

* Release version: Australia
* 
* Updated April 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Conversation-first experience

Employee Slate introduces a conversation-first experience by embedding a conversational AI assistant at the core of the employee journey.
This AI assistant enables employees to interact using natural language from any page, replacing traditional menu-driven navigation with an intuitive chat interface.
Employees can ask questions, request services, and complete tasks seamlessly without needing to navigate away from their current context.
Show full answer Show less  

## Key Features

* **Conversation-first interface:** A prominent AI-powered chat and search bar on the home page expands into a full-page conversation view powered by Moveworks or Now Assist Chat, delivering answers, processing requests, and surfacing relevant content.
* **Conversation-everywhere:** The chat assistant is accessible on every page within Employee Slate---including Home, Inbox, Canvas, and Org Chart---and preserves the conversation context across pages, allowing employees to continue tasks without interruption.
* **Interactive split view:** Enables employees to view and interact with content such as catalog forms, knowledge articles, tasks, and Canvas pages side-by-side with the chat. This supports efficient multitasking without leaving the conversation.
* **Full-page search:** Expands the chat into a dedicated workspace presenting ranked results from catalog items, knowledge articles, people, and integrated tools. Employees can refine queries with follow-ups and take immediate action on any result within the search interface.
* **Persistent side navigation:** A fixed side menu provides quick access to main Employee Slate areas like Home, Inbox, Canvas, and Org Chart, remaining visible during chat and split-view sessions to facilitate seamless context switching.
* **Follow-up chats:** The assistant maintains conversation continuity, allowing employees to ask follow-up questions grounded in source content, enabling deeper exploration without exhaustive document review.

## Practical Considerations

Mobile device support is available through responsive browser design. However, advanced conversational experiences like full-page chat and bi-directional pages have limited responsiveness on mobile browsers.

## Key Outcomes

* Enhances employee productivity by enabling natural language interactions and reducing the need for manual navigation.
* Improves user experience by maintaining context across pages and conversations, supporting uninterrupted workflows.
* Facilitates quick access to relevant content and task completion directly within the chat interface or split view.
* Empowers employees to find information and take actions faster through integrated, intelligent search and AI-driven responses.  
Employee Slate places a conversational AI assistant at the center of the employee experience. Employees ask questions, request services, and complete tasks in natural language from every page.

Employee Slate replaces menu-driven navigation with a chat-first interface. Employees describe what they need in plain language. The AI assistant interprets the intent, runs the action, and
surfaces the right content from any page in the portal.{#eslate-conversation-first__eslate-conversation-first-para-1}

## Conversation-first {#eslate-conversation-first__section-conversation-first}

The home page features a prominent AI-powered chat and search bar. Employees interact with the chat in natural language. When employees start typing, the bar expands into a full-page conversation view. The view is powered by Moveworks or Now Assist Chat. The view displays answers, processes requests, and surfaces relevant content.

## Conversation-everywhere {#eslate-conversation-first__section-conversation-everywhere}

The chat assistant follows employees across every page in Employee Slate. Employees open the chat from the Home, the Inbox, the Canvas, the Org Chart, or any other page. The assistant retains the active conversation
context across pages. Employees continue any task without restarting the chat.

## Interactive split view {#eslate-conversation-first__section-interactive-split-view}

The split view opens content alongside the chat panel. Employees review, act on, or navigate content without leaving the conversation.

Employees work with the following content types in the split view:

* Catalog forms: Request forms that employees fill out and submit in the panel.
* Knowledge articles: Policies and reference documents that open in full.
* Tasks and requests: Active work items such as approvals or support tickets.
* Canvas pages: Personalized dashboard views with widgets for the employee.
{#eslate-conversation-first__ul_split-view-content-types}

## Full-page search {#eslate-conversation-first__section-full-page-search}

The full-page search expands the chat into a dedicated workspace. Employees see ranked results from catalog items, knowledge articles, people, and connected tools in a single view. Employees refine the query with follow-up
prompts. Employees take action on any result without leaving the search experience. Conversational responses show sources from all connected content.

## Persistent side navigation {#eslate-conversation-first__section-persistent-side-navigation}

The persistent side navigation menu provides quick access to core areas of Employee Slate from any page. The menu lists the Home, Inbox, Canvas, Org Chart, and other primary destinations. The menu stays visible during
chat and split-view sessions. Employees switch context with one selection.

## Follow-up chats {#eslate-conversation-first__section-follow-up-chats}

The chat assistant retains conversation context across turns. Employees ask follow-up questions in the same chat. Each follow-up answer stays grounded in the source content. Employees explore specific details without scanning
the full document. For example, an employee asks about a travel policy and then asks a follow-up question about expense limits.  
Note:  
Mobile responsiveness is supported through browser responsiveness. However, mobile browser responsiveness for the conversational experiences like full-page chat and bi-directional pages is limited.