---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Explore ServiceNow Otto for Employee Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
With the ServiceNow Otto for Employee Experience application, your employees can use ServiceNow Otto to quickly check the status of their work through conversations.

## ServiceNow Otto for Employee Experience overview {#explore-now-assist-for-emp-exp__section_ir1_ymj_52c}

Your employees can use ServiceNow Otto for Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog
task.  
The ServiceNow Otto for Employee Experience enables your employees to check the following options:

My Tasks
:   An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the ServiceNow Otto shows the details of the tasks and lets them open a task for more information by using the Task center.  
    The ServiceNow Otto for Employee Experience supports the following tasks by default:

    * HR tasks like submitting a catalog request
    * Survey tasks
    {#explore-now-assist-for-emp-exp__ul_yyl_khn_1fc}

    An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The ServiceNow Otto also enables an employee to take a survey with the chat survey task.

    For example, a manager can chat with ServiceNow Otto for Virtual Agent by entering queries like <kbd class="ph userinput">Show me my tasks</kbd>, <kbd class="ph userinput">Show me my pending tasks</kbd>, <kbd class="ph userinput">Show me my assigned tasks</kbd>, <kbd class="ph userinput">Show me my open tasks</kbd>, or <kbd class="ph userinput">Show me my tasks due today/due this week/due later/due soon</kbd>.

My Approvals
:   An employee can check the approvals that are assigned to them.
:   The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly.  
    The ServiceNow Otto for Employee Experience supports the following approvals by default:

    * Catalog request approvals
    * Change request approvals
    * KB article approvals
    {#explore-now-assist-for-emp-exp__ul_vhp_whn_1fc}
:   For example, a manager can enter a query like <kbd class="ph userinput">Show me my approvals</kbd>, <kbd class="ph userinput">Show me my approvals due today</kbd> or something similar.

## Summarization for approvals {#explore-now-assist-for-emp-exp__section_xvq_5y2_ngc}

Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.

For more information, see [Activate ServiceNow Otto for Employee Experience skills](https://www.servicenow.com/docs/fYgE9ymV3WktZ0hkoO51Eg "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.").

## Expanded ServiceNow Otto for Virtual Agent search {#explore-now-assist-for-emp-exp__section_q3l_gnv_hhc}

When you search on topic pages and expand the search, the default search changes to ServiceNow Otto for Virtual Agent search.

## Check Company news and events {#explore-now-assist-for-emp-exp__section_fq5_cnf_jgc}

Employees can check their latest company news and upcoming events. The AI Agent in the ServiceNow Otto displays a list of latest news and any planned events in the company.

For more information about the AI agent, see [Company News \& Events AI Agent](https://www.servicenow.com/docs/dkn8YJhW_OR7VG9lOTvGtg "Use this agent to enable users to check their company-related latest news and upcoming events.").

## Learn more about the ServiceNow Otto® journey {#explore-now-assist-for-emp-exp__section_u3l_4hk_3hc}

* Get an overview of .
* Discover the .
* Explore the available.
* using the AI Admin Hub console.
* Check a skill usage and performance. Refer to .

{#explore-now-assist-for-emp-exp__ul_v3l_4hk_3hc}  
For more information about an agentic workflow and activating the required components, see the following topics:

* [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
{#explore-now-assist-for-emp-exp__ul_qrg_bgk_3hc}
* **[Supporting information for ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/KSXS_GQwAo2SsyIDrJ0AOA)**   
  Get a quick overview of the key information related to the ServiceNow Otto for Employee Experience.

**Related topics**   

* [Configuring plugins and skills in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)