---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Collaboration services for Zoom

# Exploring Collaboration services for Zoom {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


Collaboration services for Zoom provides employees with seamless
self-service without leaving the Zoom client and enables agents to resolve their
task records faster.

Collaboration services for Zoom is pre-integrated with IT Service Management. It can also be integrated with HR Service Delivery and
other Enterprise Service Management applications.

## Collaboration services for Zoom Team Chat {#explore-sn-zoom__section_hwm_pcj_jvb}

Collaboration services for Zoom offers the following
capabilities:

* Allows agents and employees to collaborate to resolve a ticket.
* Enables agents to initiate a Zoom Team Chat with an employee from a task record.
* Enables agents to import the Zoom Team Chat transcript back to the task record as a comment.
* Enables employees with specific permissions to view Zoom Team Chat from a task record.
{#explore-sn-zoom__ul_fh4_bz1_gvb}
* **[Collaboration services for Zoom Team Chat](https://www.servicenow.com/docs/ts4RsNT6Neq5Ksvu9_iA8w)**   
  Collaboration services for Zoom helps employees to interact with agents and resolve their IT-related issues from within  the Zoom application.