---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring ServiceNow Add-in for Microsoft 365

# Exploring ServiceNow Add-in for Microsoft 365 {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.

## ServiceNow Add-in for Microsoft 365 overview {#exploring-sn-add-in-for-ms365__cf-exploring-parent-overview}

The ServiceNow Add-in for Microsoft 365 can be used to create an add-in with customizable office controls, map email fields to catalog items or forms, and provide employees with quick links to raise requests from their Microsoft 365 applications.

## ServiceNow Add-in for Microsoft 365 users {#exploring-sn-add-in-for-ms365__cf-exploring-parent-users}

{#exploring-sn-add-in-for-ms365__table_wsz_y3y_ncc__entry__2}

| User | Description |
|-|-|
| Administrator | Administrators manage the installation and configuration of the ServiceNow Add-in for Microsoft 365. They can also map fields from the email to the catalog item or form. |
| Employee | Employees use the ServiceNow add-in in their Microsoft Outlook client to create incidents or cases based on emails. |
[Table 1. Users]

{#exploring-sn-add-in-for-ms365__table_wsz_y3y_ncc}

## ServiceNow Add-in for Microsoft 365 benefits {#exploring-sn-add-in-for-ms365__cf-exploring-parent-benefits}

{#exploring-sn-add-in-for-ms365__table_zsz_y3y_ncc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Configure your add-in with customizable office controls. | [Create a manifest file](https://www.servicenow.com/docs/IJJc2r3y0tYK68sw~RNAyg "Create and download a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365.") | Administrators |
| Map email fields to a catalog or form to reduce the time taken by employees to raise a request. | * [Map email fields to a catalog item](https://www.servicenow.com/docs/SVVXm9YSUk~bwIOt1p5aog "Map email fields to catalog item fields to pre-fill information and reduce the time taken to raise a request.") * [Map email fields to a form](https://www.servicenow.com/docs/wQYAi4NE7hfTxxEI7UdKMA "Map email fields to form fields to pre-fill information and reduce the time taken to submit an incident or a case.") {#exploring-sn-add-in-for-ms365__ul_pkh_vj4_rcc} | Administrators |
| Raise a request from a Microsoft 365 application. | [Raise a request using the ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/DXcQlHNN8iznA8C5kPQL9Q "Open a relevant catalog item or form to raise a request with pre-filled information from your email.") | Employees |
[Table 2. ServiceNow Add-in for Microsoft 365 benefits]

{#exploring-sn-add-in-for-ms365__table_zsz_y3y_ncc}

## What to explore next {#exploring-sn-add-in-for-ms365__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Add-in for Microsoft 365, see:

* [Configuring ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/W6iW~UfQt3mZBTL9fndyYw "Configure the ServiceNow Add-in for Microsoft 365 and map the email fields to catalog items or forms.")
* [Using ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/Brj69l8RW9UbyntSxy~WXA "Use the ServiceNow Add-in for Microsoft 365 to request catalog items or create incidents and cases directly from your emails.")
* [ServiceNow Add-in for Microsoft 365 reference](https://www.servicenow.com/docs/8MefWLIWeENC2rVhC8ZKmg "Reference topics provide information about the lists and forms used in the ServiceNow Add-in for Microsoft 365 application.")
{#exploring-sn-add-in-for-ms365__ul_atz_y3y_ncc}