---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Guided Self-Service

# Use Guided Self-Service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​  
With an in-context visual way to navigate the complex work scenarios, you can enhance productivity, engagement, and contribute to the overall organizational efficiency.

* Self-serve with easy access to information, processes, and resolutions for day-to-day work.
* Discover and use the available GSS process from the search.
* Navigate to the right article or catalog form through a visual QnA experience.
* Access information, services, and technology intuitively.
{#gss-guided-self-service-homepage__ul_cr3_jsz_1wb}As an employee, you can select options, view or modify the choices, restart activities, and start entire playbook all over again. Here is the intuitive step-by-step flow for the use cases.  
* Start afresh with context when you return to a partially completed GSS flow.
* Ensure you complete the entire GSS flow in one-go.
* Go back, resume, view, and revise your selections.
* Access a catalog or a KB article based on your permissions.

{#gss-guided-self-service-homepage__ul_lcr_dn1_ddc}  
Note:  
Your incomplete selections are cancelled daily by a schedule job.  
Here is the intuitive step-by-step flow for the use cases.Figure 1. Guided Self-Service: Know your benefits flow Figure 2. Guided Self-Service Start over

For more information, see [Guided Self-Service in Employee Center](https://www.servicenow.com/docs/rPalOeI1Tslx6U6oilDL6g "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.").
**Related concepts**   

* [Use the Employee Center topic pages](https://www.servicenow.com/docs/9ji~u~W7wNRdlLSjeO2J~w "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.")
* [Topic managers and contributors for topic page management](https://www.servicenow.com/docs/fTeTn84zHuKD0EYQpG4oXA "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.")
* [Use the My To-dos page](https://www.servicenow.com/docs/a~_5jtKnBgPV9Gfwe9gM8Q "Use the To-dos page to review all tasks that are assigned to you and prioritize them.")
* [Use approval experience](https://www.servicenow.com/docs/xRdEnigHyUZi7QOW572nnA "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.")
* [Task filters on My tasks](https://www.servicenow.com/docs/LY5o70q3Im8yvnNxlix2Kw "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.")
* [View the Recommended for you content](https://www.servicenow.com/docs/TRWZOC3Zvqrzofl91HZ10g "Access all the content recommended for you from from a central location in one-click.")
* [View employee profile](https://www.servicenow.com/docs/M0owxffhQJCw8WU9ycGHhg "View the employee profile with your personal information from the employee portal and Now Mobile.")
* [Use Employee Profile with HR Service Delivery](https://www.servicenow.com/docs/NAB~iUgP1OlAS~cH1PsdKA "Learn how the Employee Profile plugin works with HR Service Delivery.")
* [Use Personalized Answers](https://www.servicenow.com/docs/YyruPAs4_WJTJgju~8m0SA "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.")
* [Employee Profile org chart widget](https://www.servicenow.com/docs/KcpoxxQOq~g_zre6fw1xPg "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.")
* [RTL support for Employee Center](https://www.servicenow.com/docs/pIUCVig4KRXAbLa5YjaHFw "As an employee, you can change the display of the user interface from right-to-left.")
* [Access applications from App Launcher](https://www.servicenow.com/docs/RFvySETdU76MiY9_klJ7YA "Access all your applications from a central location in one-click.")  
**Related tasks**   

* [Manage approvals from Microsoft Teams](https://www.servicenow.com/docs/6T3zsLONkK~rHV~spdhSSg "Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.")
* [Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/Ok5uLtTXL7bB7DWaKXz7Gg "Approve or reject Concur expense reports from a Microsoft Outlook email message.")
* [Use Employee Center from Zoom](https://www.servicenow.com/docs/qaFDXbNQihBitfEWJI4~WQ "Access and use the ServiceNow Employee Center capabilities from Zoom client.")
* [Manage favorites](https://www.servicenow.com/docs/0yKKlmnwbN9QGkheXpMomA "Mark the content as your favorites and easily access all your favorites.")