---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating and using ServiceNow with Zoom

# Integrating and using ServiceNow with Zoom {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Collaboration services for Zoom
Team Chat enables agents to initiate chat
with employees and import the chat, and enables employees to view and receive chat service from
within  the Zoom application.

Collaboration services for Zoom Team Chat offers the following
functionality:

* Agents can initiate a Zoom chat with an employee from a task record.
* Agents can import the Zoom chat transcript back to the task record as a comment.
* Employees can view and receive the task record resolution service from within  the Zoom application.
{#integrate-sn-zoom__ul_s1z_w3b_gvb}
* **[Enhance employee experience by integrating ServiceNow with Zoom](https://www.servicenow.com/docs/vbpVwNjcTBdRVKLd9OWSWg)**   
  ServiceNow integration with Zoom helps employees to interact with agents and resolve their IT-related issues using Zoom.