--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Next Experience theme for Now Mobile # Next Experience theme for Now Mobile {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Next Experience theme for Now Mobile Next Experience is a modern, intuitive, and personalized interface designed to enhance productivity, engagement, and insight delivery across the ServiceNow AI Platform. It can be configured for Now Mobile to provide a consistent, accessible, and unified design experience across both web and mobile applications, improving how users interact with ServiceNow services. Show full answer Show less ## Key Features * New layouts, screens, and card designs improve accessibility and intuitiveness. * Consistent user experience across web and Now Mobile through the updated MESP portal theme aligned with Next Experience. * Configuration option via `glide.ui.polaris.experience` system property to enable new color variables for UI elements like rules, card templates, and icons. * Enhanced search and discovery of content and people, leveraging AI Search as the default engine starting with the Utah release. * Improved accessibility through input form screens replacing UI parameters. * Conversion of the Content section to a Record section to display items as cards in mobile view. * Editable MESP portal records allowing administrators to apply and customize themes for a unified experience across native mobile and MESP. ## Upgrade and Configuration Considerations **AI Search:** From Utah onward, AI Search becomes the default on Now Mobile. Existing customers retain their current search engine upon upgrade, with system properties and glide fix scripts managing the transition. **MESP (Webviews):** Next Experience is the default theme from Utah. Theme adoption depends on app branding and the Next Experience option status, requiring manual updates in some upgrade scenarios. **Now Mobile Native Apps:** Compatibility varies by release. Upgrading to Utah installs Next Experience automatically for apps compatible with Utah. For apps from earlier releases (San Diego, Tokyo), glide fix scripts must be run manually to apply or revert Next Experience changes as needed. ## Practical Impact for ServiceNow Customers * Enable Next Experience to provide mobile users with a modern, accessible, and consistent interface aligned with web portals. * Customize themes on the MESP portal for a unified brand and user experience across platforms. * Plan upgrades carefully, considering the need to run glide fix scripts to manage Next Experience adoption or reversion based on app compatibility and current configurations. * Leverage AI Search improvements to enhance content and people discovery within Now Mobile. Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. You can configure Next Experience on Now Mobile. * Provide a better accessible Next Experience on Now Mobile. * Offer consistent experiences across web and Now Mobile. * Provide a unified design experience across applications. {#mesp-next-gen-theme__ul_cr3_jsz_1wb} ## Summary of enhancements {#mesp-next-gen-theme__section_psv_rpw_gwb} The following list provides a quick summary of the improvements as part of Next Experience. * Use the new layout, screens, and card designs for accessibility and intuitive experience. * Provide a consistent experience on web and mobile with the updated MESP portal theme that aligns with the next experience theme. * Set the value of glide.ui.polaris.experience to true to enable the new color variables. A fallback color hex code is used when the new experience is not enabled. * Use the color variables for UI rules, card templates, and icons. * Enhance the search and discovery of the content and people. * Improve accessibility with the new input form screens for functions instead of UI parameters. * Convert the Content section to the Record section (sys_sg_item_section) to enable the display of each item as a card (mobile view). * Make the MESP portal record editable. Admin can now configure and apply the custom theme for MESP portal to provide a unified experience across native mobile and MESP. {#mesp-next-gen-theme__ul_gwd_wqw_gwb} ## Enable AI Search upgrade considerations {#mesp-next-gen-theme__section_kjp_rqw_gwb} From Utah, AI Search is the default search engine on Now Mobile. For existing customers, when you upgrade to Utah, you continue to use your existing search engine for Now Mobile as it was before the upgrade. * Glide fix runs before the plugin upgrade where the current search engine is stored in a system property sn_me_search.search_engine. * After plugin upgrade, another glide fix runs to set the value of search engine to sn_me_search.search_engine property value, provided this value is not empty. {#mesp-next-gen-theme__ul_ltm_zxw_gwb} ## MESP (Webviews) upgrade considerations {#mesp-next-gen-theme__section_o4h_rcx_gwb} From Utah, Next Experience is the new theme on the MESP. For the existing customers, when you upgrade to Utah, the theme adoption works in the following manner: * When you have not branded the Now Mobile app and enable the Next Experience option, the new theme applies automatically on the MESP portal record. * When you have not branded the Now Mobile app and do not turn on the Next Experience option, the new theme is not applicable on the MESP portal record. * When you have branded the Now Mobile app; irrespective of the turning on or off the Next Experience option, the new theme is not applicable on the MESP portal record.{#mesp-next-gen-theme__simpletable_tnz_ppd_2yb__entry__2} | Upgrade scenario | Description | |-|-| | If you are upgrading from Tokyo to Vancouver, when the glide.ui.next_experience.opt_out and the glide.ui.polaris.experience are set to true | Update the MESP record manually to use the Next Experience theme. | | If you are upgrading from Tokyo to Vancouver, when the glide.ui.next_experience.opt_out and the glide.ui.polaris.experience are set to false | Update the MESP record manually to use the Next Experience theme. | [Table 1. MESP (Webviews) upgrade scenario descriptions] {#mesp-next-gen-theme__simpletable_tnz_ppd_2yb} {#mesp-next-gen-theme__ul_dqt_r1x_gwb} ## Now Mobile native upgrade considerations {#mesp-next-gen-theme__section_kqp_vcx_gwb} Here are the Now Mobile upgrade considerations for various Employee Center Applications. When you make changes at the mapping level, the latest changes are not available out-of-the-box. * Apps compatible with Utah: Now Mobile, Webviews for mobile, Search configurations for mobile, and Tasks for mobile. * Apps compatible with Utah, San Diego, and Tokyo family releases: Employee Center, Employee Center Core, Employee Profile, and Content Publishing. {#mesp-next-gen-theme__ul_grr_wdx_gwb} {#mesp-next-gen-theme__simpletable_icc_dcp_tjb__entry__2} | Upgrade scenario | Description | |-|-| | For apps compatible with Utah | When you upgrade to Utah, Next Experience is installed without any additional steps. | | For apps compatible with Utah San Diego and Tokyo, with Next Experience changes installed and upgraded to Utah | For pre-Utah, Next Experience changes are not applied. * Use the glide fix to automatically revert Next Experience changes. * After the instance is upgraded to Utah, you can manually run the uptake scripts for each app to uptake Next Experience changes. {#mesp-next-gen-theme__ul_ht2_tb1_hwb} | | For apps compatible with Utah San Diego and Tokyo, without Next Experience changes installed and upgraded to Utah | When you upgrade to Utah, Next Experience is installed without any additional steps. | [Table 2. Now Mobile native upgrade considerations table] {#mesp-next-gen-theme__simpletable_icc_dcp_tjb}Run the following fix scripts manually by setting the runManually=true to revert Next Experience changes for each application. {#mesp-next-gen-theme__simpletable_xsk_jlx_gwb__entry__2} | Fix script | Application | |-|-| | Mobile Revert Next Exp - Cont Pub | Content Publishing | | Mobile Revert Next Exp - EC | Employee Center | | Mobile Revert Next Exp - EC Core | Employee Center Core | | Mobile Revert Next Exp - EP | Employee Profile | | Mobile Revert Next Exp - Now Mobile | Now Mobile | | Mobile Revert Next Exp - NowMobileSearch | Search Configurations for mobile | [Table 3. Next Experience revert fix script description table] {#mesp-next-gen-theme__simpletable_xsk_jlx_gwb} Run the following fix scripts manually by setting the runManually=true to uptake Next Experience changes for each application. {#mesp-next-gen-theme__simpletable_qnm_wlx_gwb__entry__2} | Fix script | Application | |-|-| | Mobile Next Exp - Cont Pub | Content Publishing | | Mobile Next Exp - EC | Employee Center | | Mobile Next Exp - EC Core | Employee Center Core | | Mobile Next Exp - EP | Employee Profile | [Table 4. Next Experience uptake fix script descriptions table] {#mesp-next-gen-theme__simpletable_qnm_wlx_gwb}