---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Getting started with ServiceNow Otto Chat Integration

# Getting started with Otto Chat Integration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Moveworks integration adds an AI assistant to Employee Center
replacing the standard Virtual Agent with Moveworks conversational AI.

A new plugin, ServiceNow Otto Chat Integration (sn_ex_mw_chat_int) assistant, lets your entire workforce ask questions, get instant answers, and complete tasks end-to-end.  
Using the Moveworks chat assistant, you can access knowledge articles, requests, and tasks. Verify that you activate the EC applications before installing the Moveworks app from ServiceNow Store.

* Employee Center (sn_ex_sp)
* Employee Center Pro (sn_ex_sp_pro)
{#moveworks-ec-getting-started__ul_yjs_wz2_v1c}  
You can complete the integration process in three steps:

* Install the plugin from store (`sn_ex_mw_chat_int`).
* Upload the Java KeyStore (JKS) certificate and create JWT provider.
* Configure the bot ID and Embedded AI Assistant.

{#moveworks-ec-getting-started__ul_hk3_gdl_yhc}  
Note:  
You must have purchased Moveworks and implemented it for the self-signing to work.

## Understand Moveworks basics {#moveworks-ec-getting-started__section_cls_mgq_yhc}

Familiarity with the following Moveworks concepts helps with successful configuration:

* User identity management: How Moveworks identifies and authenticates users.
* Content ingestion: Process for indexing knowledge articles.
* Group actions: Configuring bulk operations for common tasks.
* Hand-off configuration: Setting up live agent escalation.
* Multilingual support: Enabling conversations in multiple languages.

{#moveworks-ec-getting-started__ul_env_qyd_zhc}For more information, see [Moveworks documentation](https://help.moveworks.com/) and [Moveworks academy](https://academy.moveworks.com/learn).

## Useful tips and information {#moveworks-ec-getting-started__section_eyd_42y_yhc}

Before getting started, see the reference information available at [ServiceNow Otto Chat Integration reference](https://www.servicenow.com/docs/RTKtDxU3N3falnPZ741y0w "The reference topics for the application provide additional information about the settings, observations, and troubleshooting."), for settings, observations, and troubleshooting.  
Note:  
ServiceNow Otto Chat Integration is available on both Employee Center and Employee Center Pro.
**Related concepts**   

* [Getting started with Otto Chat Integration](https://www.servicenow.com/docs/lbNIKvAr92TQtpUqqOjUwQ "Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI.")
* [Use Otto Chat Integration on employee portal](https://www.servicenow.com/docs/dO4ZUWBEsdZfcow89RP0LQ "Using the Moveworks AI assistant experience, your employees can access knowledge base, requests, and tasks leading to improved productivity and operational efficiencies.​")  
**Related tasks**   

* [Install Otto chat application](https://www.servicenow.com/docs/5k_XTG5RHzDZDp~r8l2CBA "Install and activate the plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro.")
* [Upload Java KeyStore certificate](https://www.servicenow.com/docs/c_rqpxnwzcZ~3DNbG~LCdA "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.")
* [Configure bot ID and AI assistant](https://www.servicenow.com/docs/JwtenUJzXeqjXeSddgOB0A "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.")  
**Related reference**   

* [ServiceNow Otto Chat Integration reference](https://www.servicenow.com/docs/RTKtDxU3N3falnPZ741y0w "The reference topics for the application provide additional information about the settings, observations, and troubleshooting.")