---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring ServiceNow Otto for Employee Center Pro {#ariaid-title1}

Release version: Brazil  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications.

## ServiceNow Otto for Employee Center Pro overview {#na-emp-center-pro-exploring__cf-exploring-parent-overview}

ServiceNow Otto for Employee Center Pro is layered with Employee Center Pro, a multi-department employee destination site that
drives employee engagement and productivity. This layer improves productivity, efficiency, and self-service while empowering your users to search more effectively. AI Search, which enables your users to have a powerful
consumer-grade search experience.  

Employee Center Pro

:   Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.

Unified portal experience
:   improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the portal, access to information and services across all departments are made
    simple and can be accessed through any device.

Extensible service delivery platform
:   Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.

Employee engagement and communication
:   Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers.

ServiceNow Otto

:   ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform.

:   A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. These products provide features and skills that are tailored to meet the needs
    of users in different workflows.

Now Assist Framework
:   The Now Assist framework is supported across the ServiceNow AI Platform.  
    Note:  
    Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features.

AI Search

:   Enables you to provide consumer-grade search experiences for your users.

AI Search architecture

:   The AI Search index stores data from ServiceNow AI Platform records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience.

AI Search configuration

:   Search administrators configure AI Search indexing and search settings in indexed sources, search sources, search profiles, and search application configurations.

## What to explore next {#na-emp-center-pro-exploring__cf-exploring-parent-links}

To learn more about configuring ServiceNow Otto for Employee Center Pro, see: [Configuring ServiceNow Otto for Employee Center Pro](https://www.servicenow.com/docs/XEC1_sdY0_VnSkOwBFSiKA "Guidance for setting up ServiceNow Otto for Employee Center Pro.")