---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View notifications for a major incident

# View notifications for a major incident {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

## Before you begin

Role required: major_incident_manager, agent

## About this task

The following informational notifications are triggered for a major incident when:

* A communication task is created for a major incident
* SLA reaches 75%
* SLA is breached
{#notifications-major-incident-emp__ul_q15_mvg_2nb}

## Procedure

1. Launch Microsoft Teams application.
2. Click Activity.
3. View the list of notifications feeds for the major incident.
4. Click the notification to view the details.  
5. Click View workbench to view the ticket details in ServiceNow.