---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a Service user to make calls from Microsoft Teams

# Create a Service user to make calls from Microsoft Teams {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a service user role to be able to start online meetings on behalf of users in Microsoft Teams.

## Before you begin

Role required: Microsoft Teams admin

## Procedure

1. Log in to [Microsoft Azure portal](https://portal.azure.com/).
2. Create a Service user.
   1. Navigate to Azure servicesUser.
   2. Select New user.
   3. On the form, fill the fields.  
      {#provide-app-access-policy-nc-st__table_vv1_hfv_rwb__entry__2}

      | Field | Description |
      |:-|:-|
      | User name | Option to provide the user name for the user. |
      | Name | Option to provide the name of the user. |
      [Table 1. New user]

      {#provide-app-access-policy-nc-st__table_vv1_hfv_rwb}
   4. Select Create.
   5. Select the created user to view the details.  
      Note:  
      Ensure that the Service User has the required license/subscription and a valid usage location set to make conference calls from Microsoft Teams.
   {#provide-app-access-policy-nc-st__substeps_zkr_dfv_rwb}
3. Run the PowerShell command from Terminal on macOS or from the Command prompt on Windows OS.
   1. Type the command <kbd class="ph userinput">pwsh</kbd> and press Enter.
   2. Connect your Microsoft tenant with PowerShell.
   3. Run the following command in PowerShell.  

          connect-microsoftteams

      Upon successful connection, a confirmation message is displayed in the browser.

      PowerShell will also display the tenant details.
   {#provide-app-access-policy-nc-st__substeps_drd_tfv_rwb}
4. Run the command below to create a new Application Access Policy in PowerShell.  
   Use the bot ID created in step 3 in the section [Create an app in Microsoft Teams to enable making calls](https://www.servicenow.com/docs/IBes89DiHc9NuhsL_jy60Q "Create an app to make outbound calls from Microsoft Teams.") as the AppId for the command.
   For more information on the application access policy, see [Configure application access to online meetings](https://learn.microsoft.com/en-us/graph/cloud-communication-online-meeting-application-access-policy).

       Syntax:

       New-CsApplicationAccessPolicy -Identity "<PolicyName (can be anything)>" -AppIds "<AppIds>" -Description "<Policy Description>"

       Example:
       If you have a Self-configured (single tenant) setup, use the application ID from Azure portal.

       For Example: New-CsApplicationAccessPolicy -Identity "OnlineMeetingsAccessPolicy" -AppIds "aaaaaaaa-1234-er4r-8dc9-123456789012" -Description "Grant OnlineMeeting Application Permission"

   Upon successfully creating the policy, the details are displayed in PowerShell.
5. Run the user permission policy in PowerShell.
   1. Go to the [Microsoft Azure portal](https://portal.azure.com/).
   2. Navigate to HomeUsers.
   3. Select the user created.
   4. Copy the Object ID of the user to notepad.
   5. Use the policy name created in the previous step as the PolicyName of the command and the Object ID as the UserAzureID respectively in the command to execute in PowerShell.  

          Syntax:

          Grant-CsApplicationAccessPolicy -Identity "<UserAzureID>" -PolicyName "<PolicyName>"

          Example:

          Grant-CsApplicationAccessPolicy -Identity "fdcd9c17-ceae-468f-906f-2er76b4dd0f4" -PolicyName "OnlineMeetingsAccessPolicy"

   {#provide-app-access-policy-nc-st__substeps_txc_qhv_rwb}

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