--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Recommended for you # Recommended for you {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Recommended for you TheRecommended for youwidget in ServiceNow displays catalog items and knowledge articles that are most relevant to employees. It uses machine learning (ML) algorithms based on the Employee Profile or HR Profile to provide personalized content recommendations. Alternatively, recommendations can be based on the popularity of items aligned with your license entitlements. Show full answer Show less This widget enhances the employee experience by showing tailored content on the Employee Center portal home page and the ServiceNow mobile app, helping users quickly find important articles and catalog items. ## Key Features * **Personalized Recommendations:** Uses ML models leveraging Employee or HR profiles to find popular content accessed by similar users. * **Content Display:** Shows a detailed card view with title, description, image, and a simple list view with just titles. * **Preview Capabilities:** Provides previews of knowledge articles and catalog items, including descriptions and pricing (if applicable). * **Configurable Visibility:** By default, the top five recommended items are shown; administrators can configure display settings. * **Popularity-Based Recommendations:** Highlights the most viewed knowledge articles and most requested catalog items over a defined time period. * **Taxonomy Integration:** Recommendations are linked to portal taxonomy topics to ensure relevant content is shown. * **Language Fallback Control:** The system property enables or disables language fallback for multi-language content display. ## Prerequisites and Requirements * The widget requires Employee Center version 23.0.7 or later. * ML-based recommendations are available only for EC Pro customers or those with specific entitlements such as HRSD Pro, ITSM Pro, LSD, or WSD. * Employee Profile must be enabled to activate ML-based recommendations using the Employee Profile table. * Active taxonomy must be associated with the Employee Center portal record, and primary topics need to be set manually after installation. * Content must have non-empty Taxonomy Topic fields to appear in recommendations. ## Configuration and Usage * Administrators and developers can configure the widget options including the time period for popularity calculations. * Recommendations are displayed on the Employee Center home page, providing easy access to relevant knowledge articles and catalog items. * Ensure that the system property controlling language fallback is set according to your content display preferences. ## Benefits for ServiceNow Customers By implementing the **Recommended for you** widget, ServiceNow customers can deliver a more personalized and efficient employee experience, helping users quickly discover relevant knowledge and services. This drives higher engagement with portal content and improves self-service outcomes. Recommended for you displays catalog items and knowledge articles, enabling you to view information that is most relevant to you. ## Content recommendations {#rfy-ec__section_cgc_r4r_qtb} This widget highlights the most relevant catalog items and knowledge articles for the employee: * The Recommended for you widget can use an ML algorithm-based on Employee Profile or HR Profile to show popular content accessed by users having similar profile. * Recommended items are populated either based on ML or popularity of items based on your license entitlements. Underlying table for calculating similar user is determined by Employee Profile or HR profile. Note: When you install Employee Profile, the recommendations are populated based on the Employee Profile table. * The visual representation of items has a detailed card view with title, description, image, and a simple list view of only titles. * Employees can view related articles and catalog items on the portal home page and on ServiceNow mobile page. * By default, the top five recommendations are visible on the widget. The widget provides users with a preview of a knowledge article with the title, description, and other useful information. Similarly, the catalog items show the description and the price of the product, if any. {#rfy-ec__ul_ock_rpr_qtb} ## Prerequisites {#rfy-ec__section_njr_fvr_qtb} Learn about the version, license, and other requirements to use Recommended for you. * The widget is available for Employee Center versions 23.0.7 and later. Note: ML-based recommendations are available only for EC Pro customers or PI entitlement such as HRSD Pro, ITSM Pro, LSD, WSD. * Enable Employee Profile first to activate recommendations based on the Employee Profile table. Employee Profile is used to formulate recommendations that have similar profile users. For more information, see [Manage the employee profile AI and ML model](https://www.servicenow.com/docs/~P7XYRa2MWCZ0pLX6rTP4w "Use the employee profile Artificial Intelligence (AI) and Machine Learning (ML) model to view recommended articles and catalog items for similar users.") {#rfy-ec__ul_qd3_s33_stb} To make the widget visible on the Employee Center home page: 1. Verify that an active taxonomy is associated to the Employee Center portal record. 2. Verify that you run Set primary topics for Employee taxonomy manually after installing the application. 3. Verify you have articles or catalog item with non-empty Taxonomy Topic field. {#rfy-ec__ul_l1w_fvr_qtb}For more information, see [Configure the Recommended for you](https://www.servicenow.com/docs/MNf~7b8wi1IJetVLVYs_Og "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information that is most relevant to you based on the taxonomy.") ## How Recommended for you works {#rfy-ec__section_v2d_jrr_qtb} Administrators, developers, and advanced users can configure the widget options. Recommended for you highlights the most viewed knowledge article and most requested catalog items across all employees for a time period defined in the [Modify the Recommended for you widget display](https://www.servicenow.com/docs/eCm6LiDU6Mdn6Ck2EKaBEQ "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information that is most relevant to you. You can configure the instance options to control the appearance of the widget, such as the title, number of items to display, and what category of items you want to view.") by the portal administrator. * Knowledge articles recommendations are based on the view count of article. * Catalog item recommendations are based on the number of times it is requested for. * The recommendations associated to the portal taxonomy are displayed on the home page. {#rfy-ec__ul_msh_wk3_stb} Note: The sys property (enable_topic_content_lang_fallback) disables the language fallback for KB articles, feature content in topics, and the Recommended for you widget. When the value is false, content isn't evaluated from the fallback language and only user preference language content is displayed. **Related concepts** * [View the Recommended for you content](https://www.servicenow.com/docs/LqomCkrGJLFPQVbXkCAllA "Access all the content recommended for you from from a central location in one-click.")