Run fix scripts to update Employee Center

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Manually run fix scripts to upgrade to the latest taxonomy-based Employee Center. Download the latest version from the ServiceNow® Store before running the scripts. The scripts update your existing portal setup to Employee Center without performing multiple set up or configuration steps.

    Before you begin

    Role required: admin

    About this task

    Manually run the following are the scripts if
    • You are an existing Employee Service Center (HR) customer and have modified the portal records.
    • You have not installed the demo data at the time of installation, repair the dependent plugins as described in Install Employee Center and Install Employee Center Pro.
    Table 1. Fix scripts
    Fix script Description
    Employee Center Easy Install Helps to uptake taxonomy for Employee Center. This script runs automatically during install or upgrade.
    Modifies the following if the employee center portal record is not customized.
    • Updates the catalog search source.
    • Associates the taxonomy to portal.
    • Updates the dashboard, theme, and menu in employee center portal record.
    Note:
    Running this script overrides and resets any modification made to the portal configuration.
    Set primary topics for Employee taxonomy Fixes features like the Recommended for you and the View as Direct Report searches, if Employee taxonomy is associated to the portal. Updates the taxonomy_topic column in the knowledge articles and catalog items to the corresponding mapping found in m2m_connected_content table.

    Procedure

    1. Navigate to All > System Definition > Fix Scripts.
    2. Search for Employee Center Easy Install or Set primary topics for Employee taxonomy script, and click to open.
    3. In the Script field, change the runManually parameter value to true.
    4. Click Run Fix Script.

    Result

    Your existing portal is updated to the latest Employee Center portal that uses unified taxonomy.

    What to do next

    Configure AI search to align with curated experience. For more information, see AI Search for Curated Experiences.