Submit feedback from a Microsoft Outlook email message

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Submit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.

    Before you begin

    To enable the feedback card, the include_feedback_actionable script must be added to the email notification and a feedback definition must be created for the required workflow.

    For information about experience feedback, see Integrated experience and service feedback.

    Note:
    The feedback card only appears at the top of the email message.

    Role required: None

    Procedure

    1. Launch the Microsoft Outlook application.
    2. Open an email message and select Give Feedback.
    3. On the feedback card, select a rating based on your experience.
    4. Optional: Enter additional feedback in the text box.
    5. Optional: Make the feedback anonymous by selecting Do not share my personal info.
    6. Select Submit.