---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Sending notifications to employees using Microsoft Teams

# Sending notifications to employees using Microsoft Teams {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Microsoft Teams with the Employee Center to enable content managers to send notifications to employees through Microsoft Teams.

Send messages on Microsoft Teams to drive employee action, such as to read an article, watch a video, or perform a task.

The Employee Center contains two features, which content managers can use to send communications to employees:

[Creating employee communications](https://www.servicenow.com/docs/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.")
:   Content Publishing provides a workflow to create and publish employee communications.

[Content Experiences](https://www.servicenow.com/docs/8kw2zexSIT6JCIVyfFLXGw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.")
:   Content Experiences provides a robust publishing configuration which controls the content availability, duration, and audience.

## Integrating Microsoft Teams with Employee Center {#using-campaigns-ms-teams-mt__section_i1b_v43_h1c}

You must have the following plugins installed in your environment:

* Employee Center Pro \[com.snc.employee_center_pro\]
* IT Service Management for Microsoft 365 \[sn_now_teams_it\]
* Glide Virtual Agent \[com.glide.cs.chatbot\]
* HR Service Delivery for Microsoft 365 \[sn_now_teams_hr\]
* Conversational Integration with Microsoft Teams \[sn_va_teams\]
* Content Publishing \[sn_cd\]
* Content Experiences \[sn_ca\]
{#using-campaigns-ms-teams-mt__ul_zkq_g44_gtb}

## Configuring a Microsoft Teams notification {#using-campaigns-ms-teams-mt__section_rdp_xv3_h1c}

1. [Create notification content for Microsoft Teams](https://www.servicenow.com/docs/rWIaJCL8DntUbA3ch8c3iA "Create notifications to send messages directly to your employees through campaigns in Microsoft Teams.")
2. (Optional) [Translate the notification content](https://www.servicenow.com/docs/nMNKvZmjKMNZagc4_3DE4w "ServiceNow for Microsoft Teams supports localization to ServiceNow supported languages in campaigns.")
3. Publish the content:
   * Use Content PublishingSchedule Content to make the content available to employees: [Schedule delivery of Microsoft Teams notification content](https://www.servicenow.com/docs/8T6c_IfMmaMR78KPKuws2A#schedule-delivery-content-mt "Schedule posting of notifications in Microsoft Teams channels.")
   * To include the content in a multi-stage, multi-channel campaign, use Content ExperiencesContent Experience Builder: [Create Microsoft Teams notification content with Content Experience Builder](https://www.servicenow.com/docs/yEwEXG2_eDqTMG4e24q4Tg#create-notification-content-exp-builder-mt "Create or place notification content into a bundle or stage for a Microsoft Teams campaign using Content Experience Builder.")
   {#using-campaigns-ms-teams-mt__ul_mwg_d1k_h1c}
{#using-campaigns-ms-teams-mt__ol_q3y_sw3_h1c}
* **[Send automatic campaign notifications in Microsoft Teams](https://www.servicenow.com/docs/ph7khIV6tpVPk5fMHpE8NA)**   
  Automatically send campaign notifications in Microsoft Teams for better collaboration and efficient communication.
* **[Create a Microsoft Teams campaign with content publishing](https://www.servicenow.com/docs/Inr4SI5PCRj59btu2M5gtw)**   
  Create and distribute the Microsoft Teams campaigns using direct content publishing if you have the admin role.
* **[Create Microsoft Teams campaigns with the Content Experience Builder](https://www.servicenow.com/docs/mLI_lNaP5BcwHEb7Y~6hpg)**   
  If you have the admin role, you can create campaigns using the Content Experience Builder to distribute content to employees.

*[\>]: and then