---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using ServiceNow for Microsoft Outlook

# Using ServiceNow for Microsoft Outlook {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow integration with Microsoft Outlook to view reports, approve requests, and provide feedback from within email messages.

## Concur expense reports {#using-sn-ms-outlook__section_ed5_ms4_1bc}

View Concur expense reports from approval notifications in email messages. Approve or reject expense reports without leaving the Microsoft Outlook application.

## Feedback and surveys {#using-sn-ms-outlook__section_ynl_rt4_1bc}

Submit feedback or take a survey about your experience by using actionable cards embedded in email notifications.
* **[Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/ERPXdDLW~eUE4sM5Mt7~_w)**   
  Approve or reject Concur expense reports from a Microsoft Outlook email message.
* **[Submit feedback from a Microsoft Outlook email message](https://www.servicenow.com/docs/veRZAPLcoI3Nxx7uD1oCHA)**   
  Submit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.
* **[Submit a survey from an email message](https://www.servicenow.com/docs/UCmd45YUK47osCZOTkuI4A)**   
  Submit a survey about your experience using the feedback card in a Microsoft Outlook email message.
* **[Update Outlook Actionable Messages authentication to Microsoft Entra ID](https://www.servicenow.com/docs/q~_QteClu005QB6NiHUAog)**   
  Microsoft will retire External Access Token (EAT) authentication for Outlook Actionable Messages on March 31, 2026. Microsoft Entra ID token authentication is required for Outlook Actionable Messages.