---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Manage approvals from Microsoft Teams
# Manage approvals from Microsoft Teams {#ariaid-title1}
Release version: Australia
Updated March 12, 2026
 1 minute to read
Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.
## Before you begin
* The Virtual Agent integration is supported only for users who have a user record in your ServiceNow instance. Users must link their accounts to Microsoft Teams and enable Virtual Agent notifications.
* Install the Approvals hub integration with the SAP Concur (sn_ex_cnc) plugin.
{#va-concur__ul_ymf_f3w_pxb}
For more information on receiving notifications, see [Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/access?context=teams-conv-integration&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) and [Enable Virtual Agent notifications](https://www.servicenow.com/docs/access?context=enable-va-notifications&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). For more information on Virtual Agent, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
Role required: approver_user
## Procedure
1. Launch the Microsoft Teams application.
2. Open the Now Virtual Agent chat window.
3. Enter Show notification in the chat window.
4. **Optional:** View the report by selecting View Report.
You can also view the report later by selecting Skip and entering Show notification in the chat window.
5. **Optional:** View expense and receipt items by selecting Expenses and Receipts.
A maximum of 12 expense items are displayed in the report. To view all items, select View full report.
6. Approve or reject the report.
Note:
You cannot accept or reject a report if the assigned approver has been modified or the report has been updated or closed.
| Decision | Action |
| Approve the report | Select Approve. |
| Reject the report | 1. Select Send back. 2. Enter a reason for rejecting the report. {#va-concur__ol_ekh_rjd_4xb} |
|-|-|
{#va-concur__choicetable_wnl_kjd_4xb}
**Related concepts**
* [Use the Employee Center topic pages](https://www.servicenow.com/docs/9ji~u~W7wNRdlLSjeO2J~w "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.")
* [Topic managers and contributors for topic page management](https://www.servicenow.com/docs/fTeTn84zHuKD0EYQpG4oXA "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.")
* [Use the My To-dos page](https://www.servicenow.com/docs/a~_5jtKnBgPV9Gfwe9gM8Q "Use the To-dos page to review all tasks that are assigned to you and prioritize them.")
* [Use approval experience](https://www.servicenow.com/docs/xRdEnigHyUZi7QOW572nnA "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.")
* [Task filters on My tasks](https://www.servicenow.com/docs/LY5o70q3Im8yvnNxlix2Kw "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.")
* [View the Recommended for you content](https://www.servicenow.com/docs/TRWZOC3Zvqrzofl91HZ10g "Access all the content recommended for you from from a central location in one-click.")
* [View employee profile](https://www.servicenow.com/docs/M0owxffhQJCw8WU9ycGHhg "View the employee profile with your personal information from the employee portal and Now Mobile.")
* [Use Employee Profile with HR Service Delivery](https://www.servicenow.com/docs/NAB~iUgP1OlAS~cH1PsdKA "Learn how the Employee Profile plugin works with HR Service Delivery.")
* [Use Personalized Answers](https://www.servicenow.com/docs/YyruPAs4_WJTJgju~8m0SA "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.")
* [Employee Profile org chart widget](https://www.servicenow.com/docs/KcpoxxQOq~g_zre6fw1xPg "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.")
* [RTL support for Employee Center](https://www.servicenow.com/docs/pIUCVig4KRXAbLa5YjaHFw "As an employee, you can change the display of the user interface from right-to-left.")
* [Access applications from App Launcher](https://www.servicenow.com/docs/RFvySETdU76MiY9_klJ7YA "Access all your applications from a central location in one-click.")
* [Use Guided Self-Service](https://www.servicenow.com/docs/h2IfkZNzIva6GFPhSIJdXA "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.")
**Related tasks**
* [Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/Ok5uLtTXL7bB7DWaKXz7Gg "Approve or reject Concur expense reports from a Microsoft Outlook email message.")
* [Use Employee Center from Zoom](https://www.servicenow.com/docs/qaFDXbNQihBitfEWJI4~WQ "Access and use the ServiceNow Employee Center capabilities from Zoom client.")
* [Manage favorites](https://www.servicenow.com/docs/0yKKlmnwbN9QGkheXpMomA "Mark the content as your favorites and easily access all your favorites.")