--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Approvals hub integration with Workday # Approvals hub integration with Workday {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Approvals hub integration with Workday The Approvals hub integration with Workday enables ServiceNow customers to seamlessly access and manage all active approvals from external business applications like Workday directly within Employee Center Pro. This integration, developed by Bristlecone, Inc., allows users to pull employee-related information such as time off requests, job changes, terminations, and compensation details from Workday into ServiceNow, view this information, and perform approval actions (approve, reject) without leaving the Employee Center Pro interface. Show full answer Show less ## Key Features * Pull employee data from Workday for various HR processes including time off, leave of absence, timesheets, job requisitions, terminations, spend authorizations, and compensation changes into ServiceNow applications. * View comprehensive Workday information directly in ServiceNow. * Enable approvers to review and act on Workday approval tasks within Employee Center Pro, improving workflow efficiency. * Support for multiple Workday approval task types (todos), such as job changes, job requisitions, leave of absence, spend authorization, terminations, time off, timesheets, and compensation changes. * Fetch and view Workday reports and metadata from within ServiceNow for better visibility and reporting. * Use configuration options to customize how approval tasks are pulled and displayed to ensure approvers have relevant context for decision-making. ## Application Setup and Prerequisites * Requires the latest versions of key plugins including Employee Center Pro, HR Service Delivery Integration with Workday (version 3.0.0), Workday HR Spoke, Human Resources Scoped App: Core, and Enterprise Service Management Integrations Framework. * Customer must have an HRSD pro or Enterprise license that includes Employee Center Pro; standalone Employee Center Pro does not support Workday integration. * Familiarity with the Enterprise Service Management Integrations Framework and Workday HR Spoke setup is needed to properly configure and activate scheduled flows that synchronize Workday data. * Administrators should be aware that after installation, RCA approvals may require manual intervention or can be automated using provided scripts to streamline approval processing. ## Benefits and Outcomes This integration significantly improves productivity by consolidating approval workflows from Workday into the familiar ServiceNow Employee Center Pro interface. Approvers gain timely access to detailed employee data and approval requests, reducing the need to switch between systems. Administrators benefit from streamlined data synchronization and reporting capabilities, enhancing overall HR service delivery efficiency. The configuration flexibility ensures that approval tasks are presented with the necessary context for informed decision-making, ultimately accelerating the approval process and improving user experience. Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc. Using Approvals hub integration with Workday, you can perform the following actions from Employee Center Pro: * Pull employee information from Workday for time off requests, correct time off request, leave of absence, timesheet, job change, job requisition, termination, spend authorization, and compensation details to a ServiceNow application. * View the Workday information from your ServiceNow instance. * Enable approvers to view, reject, and approve the tasks right from Employee Center Pro. {#wd-ec-integration__ul_acp_bqj_knb} ## Application setup {#wd-ec-integration__section_rlq_ww1_1yb} Ensure you have the latest versions of the following plugins: * Employee Center Pro * HR Service Delivery Integration with Workday 3.0.0 Note: Upgrade v2.0.6 to v 3.0.0 * Workday HR Spoke * Human Resources Scoped App: Core (com.sn_hr_core) * Enterprise Service Management Integrations Framework. This framework is installed with Employee Center Pro. {#wd-ec-integration__ul_tmv_srr_2xb} ## Prerequisites {#wd-ec-integration__section_gfd_4hp_kxb} Before you start working on the Workday integration, get familiar with the following steps. * Ensure you have the HRSD pro/Enterprise license that includes EC Pro. Workday integration is not available for Employee Center Pro standalone. * Understand how Enterprise Service Management Integrations Framework works, see [Using Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/UtGHlCyYLEJ_m7aoFFFkvg "Understand how you can use Enterprise Service Management Integrations Framework to connect with a third-party system.") and [View tasks of a third-party system](https://www.servicenow.com/docs/XWUytBtZ563ucpU8ajru4w "View tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework.") * Integrate Workday with ServiceNow, as explained in [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) and [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=brazil&pubname=brazil-platform-security&ft:locale=en-US). * Activate and run the schedule flow that pulls record details. For more information, see [Activating schedule flows](https://www.servicenow.com/docs/CKiTK3ShOt2sD943BfzsIg "Activate the schedule flow that interacts with Workday to pull worker profile information and tasks into a ServiceNow application."). * Understand the installed components as explained in [Components installed with HR Service Delivery Integration with Workday](https://www.servicenow.com/docs/AgWDd5zfkSTI~rSGtsxXBQ "Several types of components are installed with activation of the HR Service Delivery Integration with Workday (sn_hr_workday) application, including tables and user roles.") * Understand the basics of [Workday integration](https://www.workday.com/en-us/products/platform-product-extensions/integrations.html) and business processes. {#wd-ec-integration__ul_i51_3xc_zrb} Note: The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming. To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the Employee Experience applications. ## Workday approvals workflow {#wd-ec-integration__section_a35_3lp_kxb} Improve productivity by managing third-party approval flows from Employee Center Pro. Here is a list of the supported Workday todos configurations.{#wd-ec-integration__table_owb_zl5_yxb__entry__2} | Todos configuration | Table name | |-|-| | Job Change Request Todos | sn_hr_workday_job_change_request_todos | | Job Requisition Request Todos | sn_hr_workday_job_requisition_request_todos | | Leave Of Absence Request Todos | sn_hr_workday_leave_of_absence_request_todos | | Spend Authorization Request Todos | sn_hr_workday_spend_authorization_request_todos | | Termination Request Todos | sn_hr_workday_termination_request_todos | | Time Off Request Todos | sn_hr_workday_time_off_request_todos | | Correct Time Off Request Todos | sn_hr_workday_correct_time_off_request_todos | | Timesheet Request Todos | sn_hr_workday_todo | | Compensation Change Request Todos | sn_hr_workday_compensation_change_request_todos | [Table 1. Workday supported tables] {#wd-ec-integration__table_owb_zl5_yxb}By default, todos configurations are available for Open and Completed. Note: For more information the field-level info about leaves, timesheets, timeoffs, compensation change, job change, job requisition, or leave of absence, see [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US). For additional reference information, see [Approvals experience reference](https://www.servicenow.com/docs/cCk9VHF2~AbX05RjW4S8ew "Use the following reference information for better approval experience."). * **[Fetch Workday reports](https://www.servicenow.com/docs/21zevBOvJHm_cORyVtaTNg)** As an administrator, fetch the reports metadata from other business applications such as Workday. View the Workday reports, leaves, compensation, and other information from your ServiceNow instance. * **[Configure Workday to-dos](https://www.servicenow.com/docs/k61pZ0XcrjBGJ8OWO38HXA)** Store one-time configuration parameters to pull tasks from Workday into the ServiceNow application. * **[Use task configuration for Workday approvals](https://www.servicenow.com/docs/OJmkaEV_LKe36p~e9sLSlw)** Using the default To-dos configuration, you can provide the approvers with more in-context information about the approval requests for better approval workflows.