Employee Center for Zoom

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Integrate Employee Center with a Zoom account for your organization employees so they can use Employee Center capabilities from within the Zoom client application.

    Before you begin

    Ensure you have installed the Employee Center integration with Zoom plugin [sn_ex_ec_zm].

    At least Zoom application version 5.13.11 and it must be installed on the ServiceNow® instance.

    Role required: admin, Zoom admin

    The Zoom admin role is the Zoom account admin role, and it is not a role in ServiceNow.

    About this task

    Integrating Zoom with  Employee Center enables access  to Employee Center functionality from within the Zoom client either on Windows OS or iOS.​ For more information, see Use Employee Center from Zoom.

    For information about ServiceNow integrations with the Zoom application, see ServiceNow for Zoom.

    Procedure

    1. Navigate to Zoom App Marketplace and sign in to your account as Zoom admin.
    2. Connect your Zoom account to ServiceNow Employee Center on your ServiceNow instance.
      1. Log in to your ServiceNow instance.
      2. Navigate to All > Employee Center > Employee Center for Zoom > Setup.
        Note:
        Different domains can have different Zoom accounts mapped.
      3. On the Connect to an account page, select Connect associated with Zoom.

        You are redirected to the Zoom App Marketplace.

        Note:
        If you are prompted to log in, log in to your Zoom account as an admin.
      4. Enable Approve for all users.
      5. Select Enable in the Enable App Approval for All Users dialog box.

        ServiceNow Employee Center access and usage in Zoom application is enabled for all employees in your organization.

      6. Select Allow.

        The message Successfully connected to Zoom account is displayed in your ServiceNow instance setup.

    3. Access ServiceNow Employee Center in the Zoom application by an admin.
      1. Open your Zoom application.

        The notification ServiceNow Employee Center is added is displayed.

      2. Navigate to Apps > My Apps.

        You can now access the ServiceNow Employee Center application.

      3. Select ServiceNow Employee Center.
      4. Enter your ServiceNow login credentials and select Log in.

        ServiceNow Employee Center homepage is displayed.