Components installed with Health and Safety Case Management

Release version: Zurich

Updated July 31, 2025

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Summary of Components installed with Health and Safety Case Management

The Health and Safety Case Management application installs various essential components, including tables, user roles, and scheduled jobs, to facilitate effective management of health and safety cases. It also installs related store applications if they are not already present.

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Key Features

Store Applications Installed

Health and Safety Core: This establishes the core data model for Health and Safety, including user profiles and actions utilized in the applications.

Roles Installed

Safety case manager: Manages Health and Safety cases, including viewing, creating, updating, and deleting records.
Safety case reporter: Views cases for Health and Safety questions and submits inquiries from the Employee Center.
Safety case reader: Can view Health and Safety cases and associated safety incidents.
Safety case writer: Creates and updates Health and Safety cases and links related incidents.
Return to work case reader/writer: Manages Return to work cases in the Health and Safety Workspace.
Claim case writer/reader: Manages claim cases within the Health and Safety framework.

Tables Installed

Health and Safety case: Stores records of Health and Safety cases, extending the Health and Safety task table.
Leave: Stores cases of type Injury and illness related leave.
Health and Safety Case Payment: Maintains payment details for Health and Safety compensation claims.

User Groups Installed

Health and Safety routing group: An assignment group for universal requests concerning Health and Safety cases.

Key Outcomes

By installing these components, ServiceNow customers can efficiently manage Health and Safety cases, streamline workflows, and ensure compliance with health and safety protocols. The structured roles and tables facilitate collaboration and tracking, leading to improved case handling and reporting capabilities.

Several types of components are installed with installation of the Health and Safety Case Management application, including tables, user roles, and scheduled jobs. The application also installs related store applications if they aren’t already installed.

Store applications installed

Table 1. Store apps installed with Health and Safety Case Management
Store application	Description
Health and Safety Core	Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications. For more information on store applications, roles, and tables installed with Health and Safety Core, see Components installed with Health and Safety Core.

Roles installed

Table 2. Roles in Health and Safety Case Management
Role title [name]	Description	Contains roles
Safety case manager [sn_hs_cm.case_manager]	Manager for Health and Safety cases who can View Health and Safety cases and their related records in the Health and Safety Workspace Create, update, and delete these from the Health and Safety Workspace Health and Safety cases Return to work cases	sn_hs_cm.case_reporter sn_hs_cm.rtw_writer sn_hs_cm.case_writer
Safety case reporter [sn_hs_cm.case_reporter]	View cases created for the Health and Safety questions asked Submit Health and Safety questions from the Employee Center	none
Safety case reader [sn_hs_cm.case_reader]	Can view Health and Safety cases in the Health and Safety Workspace Can view safety incidents and observations associated with Health and Safety cases	sn_ohs_im.incident_reader sn_ohs_im.observation_reader sn_ohs_im.hs_profile_reader sn_ohs_im.document_reader sn_ohs_im.action_reader
Safety case writer [sn_hs_cm.case_writer]	Create and update Health and Safety cases in the Health and Safety Workspace Can associate related safety incidents and observations to Health and Safety cases	sn_ohs_im.incident_writer sn_ohs_im.observation_writer sn_hs_cm.case_reader sn_ohs_im.document_writer sn_ohs_im.action_writer
Return to work case reader [sn_hs_cm.rtw_reader]	Can view Return to work cases in the Health and Safety Workspace	sn_ohs_im.hs_profile_reader
Return to work case writer [sn_hs_cm.rtw_writer]	Safety case writer who can create and update Return to work cases in the Health and Safety Workspace	sn_hs_cm.case_writer sn_hs_cm.rtw_reader
Claim case writer [sn_hs_cm.claim_case_writer]	Safety case writer who can create, update, and delete claim cases in the Health and Safety Workspace	sn_hs_cm.case_writer sn_hs_cm.claim_case_reader
Claim case reader [sn_hs_cm.claim_case_reader]	Can view Health and Safety claim cases in the Health and Safety Workspace	sn_hs_cm.case_reader

Tables installed

Table 3. Tables in Health and Safety Case Management
Table	Description
Health and Safety case [sn_hs_cm_case]	Stores all records of Health and Safety cases. This table extends the Health and Safety task [sn_ohs_im_task] table.
Leave [sn_hs_cm_leave]	Stores Health and Safety cases of type Injury and illness related leave.
Health and Safety Case Payment [sn_hs_cm_payment]	Stores payment details for Health and Safety compensation claim cases.

User groups installed

Table 4. User groups installed Health and Safety Case Management
Name of group	Description	Contains roles
Health and Safety routing group	Assignment group for Universal Request for Health and Safety cases.	agent_workspace_user workspace_user sn_ohs_im.workspace_user sn_uni_req.routing_agent sn_hs_cm.case_manager