---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery for mobile

# HR Service Delivery for mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices. {#mobile-employee-experience-for-hr-service-delivery__now-mobile-hr-shortdesc}
Employees can view HR requests, discover knowledge articles, request help, complete HR tasks, chat with a virtual agent, and more.

## View HR requests {#mobile-employee-experience-for-hr-service-delivery__section_cfy_lxt_c3b}

Employees can view their HR requests from the Home tab by selecting My Requests.  
Note:  
If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. See [Hiring manager experience for new hire onboarding](https://www.servicenow.com/docs/WwDGhs7IOwtdm9I~M_7HGw "If you're using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section.") for more information.

## Request help {#mobile-employee-experience-for-hr-service-delivery__section_rts_lcs_c3b}

Employees can read knowledge articles and submit HR requests by navigating to the Help center tab and filtering by HR service.

## Complete HR tasks {#mobile-employee-experience-for-hr-service-delivery__section_ycc_mcs_c3b}

Employees can view their HR requests from the Home tab by selecting My Tasks. Supported task types include:

* HR tasks, such as signing electronic documents, uploading attachments, and watching videos.
* Lifecycle event tasks, including upcoming activities and rescind activities. See [Lifecyle events for enterprise](https://www.servicenow.com/docs/B8VpHj9uPfNfszd9zAxOJA "The Lifecyle events for enterprise application supports automation of onboarding and other employee lifecycle events.") for more information on lifecycle events.
* Integration tasks, such as for the SuccessFactors, Docusign, or Adobe Acrobat Sign services. See [HR Integrations](https://www.servicenow.com/docs/hQzPO6YgTl4X9h0R2zaHlQ "Integrate HR Service Delivery with HR management systems to synchronize employee profiles, to-dos, and other data; background check systems to request background checks.") for more information on third-party integrations.
* Content tasks. For more information, see [Employee to-dos page](https://www.servicenow.com/docs/W1Aejo2JHkdLIVyzB_rM8Q "Configure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.").
{#mobile-employee-experience-for-hr-service-delivery__ul_n4g_zlt_hcc}

## Chat with a virtual agent {#mobile-employee-experience-for-hr-service-delivery__section_tff_1br_23b}

If enabled, employees can chat with a virtual agent. See [Enable Live Agent in the Now Mobile app](https://www.servicenow.com/docs/W19TevGN2oN4ECj5q8OpsQ "Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.") for configuration details.

## Activation information {#mobile-employee-experience-for-hr-service-delivery__section_jrl_bs5_thb}

HR Service Delivery for mobile is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Service Delivery for mobile.{#mobile-employee-experience-for-hr-service-delivery__p_rs2_nfg_h1c}

[Activate HR Service Delivery for mobile](https://www.servicenow.com/docs/u4hvDMyWR~LTPGr7~aJikw "Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* **[Activate HR Service Delivery for mobile](https://www.servicenow.com/docs/u4hvDMyWR~LTPGr7~aJikw)**   
  Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Administer Now Mobile](https://www.servicenow.com/docs/wsuDkOeUkQ8MS7WXyQldqw)**   
  Configure the Now Mobile experience for your employees to enable them to access features from Lifecycle Events, Journey designer, and Agent Chat in their mobile devices.
* **[Hiring manager experience for new hire onboarding](https://www.servicenow.com/docs/WwDGhs7IOwtdm9I~M_7HGw)**   
  If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section.

**Related concepts**   

* [Now Mobile app](https://www.servicenow.com/docs/RyAmpZ09IO6s9uIDlRWBDg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.")
* [Now Mobile experience for Employee Center](https://www.servicenow.com/docs/xGzqtLcJQ65F6UNgOXkXPg "The Employee Center mobile capabilities enable employees to stay connected regardless of when, where, and how they are working.")