Activate Case and Knowledge Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Human Resources Scoped App: Core allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests.

    It activates these related plugins if they are not already active.
    Table 1. Plugins for Human Resources Scoped App: Core
    Plugin Description
    Human Resources Scoped App: Security

    [com.snc.hr.scoped_security]

    		 Provides HR security.
    Human Resources Scoped App: Integrations

    [com.sn_hr_integrations]

    		 Provides HR Integrations.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.