---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HCM AI agents

# Configure AI agents for HR Service Delivery Integration with SuccessFactors {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure HCM AI agents to enable your employees to place requests to the SuccessFactors system using the HR Service Delivery AI agent collection.

## Before you begin

View [Subflow-agent mapping for HR Service Delivery Integration with SuccessFactors](https://www.servicenow.com/docs/DSqq6Vx~vEdt1rhISaWe5A "View the subflow-agent mapping for HR Service Delivery Integration with SuccessFactors.").

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

## Procedure

1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).  
   For more information, see [Configure ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/9jLhzp_Q7vp5UIukUJiO9A "Set up ServiceNow Otto for HRSD by installing plugins, assigning roles, preparing your data, and configuring skills, guardrails, and AI agents so employees can get faster, more accurate HR support.").
2. Activate the Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store.
3. Configure the [SuccessFactors Spoke](https://www.servicenow.com/docs/access?context=successfactors-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) to pull data from SuccessFactors system.
4. Create subflows aligning with Template Integration Gateway.  
   For more information, see [Create a subflow using Template Integration Gateway](https://www.servicenow.com/docs/qveaoGRA7pHX6VnyjC92OQ "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway.").  
   Note:  
   You can also use the default subflows that have been created for SuccessFactors.
5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.  
   For more information, see [Configure Integration Provider Mapping (Decision table)](https://www.servicenow.com/docs/5_iyUPrRcXyLtwOYH9CKzg "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.").
6. Duplicate AI agents available for SuccessFactors to run them autonomously.  
   For more information, see [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).  
   Note:  
   In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.
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