Now Assist for HR Service Delivery (HRSD) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the Virtual Agent topic-feature-service mapping for Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework.

    Table 1. Virtual Agent topic-feature-service mapping
    Virtual Agent Topic Feature Name Service Name
    Look up Worker Profile Worker Management Get Worker
    Manage Time Off Leave Management Time off balance
    Create Time Off Request
    Get Time Off Balance Time Off Balance
    Get Holiday Calendar Holiday Calendar
    Get Total Rewards Benefits Management Total Rewards
    Lookup Benefit Enrollments Get Benefits
    Get User Paychecks Payroll Management Get Paychecks
    Lookup Feedback Feedback Management Get Feedback
    Add Expense Expense Management Fetch Category and Currency
    Add Expense
    • Update Email Address
    • Update Address
    • Update Phone Number
    • Update Date of Birth
    • Update Blood Type
    		 Human Capital Management Update Personal Details
    Worker Management Get Worker