---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery Integration with Cornerstone OnDemand

# HR Service Delivery Integration with Cornerstone OnDemand {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of HR Service Delivery Integration with Cornerstone OnDemand

The HR Service Delivery Integration with Cornerstone OnDemand application enables ServiceNow customers to consolidate employee learning tasks by displaying relevant Cornerstone OnDemand courses directly within the ServiceNow Employee Center To-do list.
This integration helps employees access learning videos, training, and certifications hosted in Cornerstone OnDemand alongside their other tasks, streamlining task management into a single interface.
Show full answer Show less  

## Setup and Configuration

To implement this integration, activate the **HR Service Delivery Integration with Cornerstone OnDemand plugin \[snhrcornerstone\]** available from the ServiceNow Store. This plugin includes the Cornerstone spoke in IntegrationHub and the Enterprise Service Management Integrations Framework. After activation, configure the Cornerstone spoke within IntegrationHub following the setup instructions to enable data synchronization between ServiceNow and Cornerstone OnDemand.

## Integration Framework and Data Synchronization

The integration leverages the Enterprise Service Management Integrations Framework, which provides standardized components such as source tables, HR integration services, scheduled flows, and transform maps. These components automatically configure to pull user information, learning objects, and learning transcripts from Cornerstone OnDemand into ServiceNow. Scheduled flows maintain data synchronization, ensuring learning tasks appear as To-dos in the Employee Center.

## Managing Learning Tasks

When learning tasks are assigned in Cornerstone OnDemand, corresponding transcripts are generated. The integration pulls these transcripts into ServiceNow and displays them as actionable tasks in the Employee Center. Employees can click these tasks to be redirected to Cornerstone OnDemand to complete their training. Completion statuses synchronize back to ServiceNow after scheduled jobs run, keeping To-do task statuses current.

## Additional Resources

* Access the ServiceNow Store for available applications and submission guidelines.
* Consult the ServiceNow Store version history for cumulative release notes.
* Leverage ServiceNow documentation and Employee Service Management resources for detailed component and implementation guidance.
* Explore training and career resources at ServiceNow University.
* Engage with the Customer Success Center and Now Community for best practices and peer support.  
The ServiceNow®
HR Service Delivery Integration with Cornerstone OnDemand application enables you to display relevant
learning courses for employees as part of their To-do tasks in the ServiceNow
Employee Center.

Cornerstone OnDemand is a learning system that hosts learning videos, training, and
certifications for employees. Using HR Service Delivery Integration with Cornerstone OnDemand, you can
pull learning tasks from the Cornerstone OnDemand system to ServiceNow
so that employees can view all their To-do tasks in a single location, Employee Center.

## Setting up the application {#hr-cornerstone-int__section_yjy_ryq_4mb}

To set up the HR Service Delivery Integration with Cornerstone OnDemand application, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin \[sn_hr_cornerstone\] from ServiceNow Store. This plugin activates Cornerstone spoke in IntegrationHub and Enterprise Service Management Integrations Framework. Next you must set up the Cornerstone spoke in IntegrationHub. For details on how to complete the set up, refer to [Setting up HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/UsRCSJdBgs5sdWCYdck4CQ "Understand how to set up the HR Service Delivery Integration with Cornerstone OnDemand application for pulling learning courses from the Cornerstone OnDemand system into the ServiceNow system.").

## Using Enterprise Service Management Integrations Framework {#hr-cornerstone-int__section_y5s_wzr_1nb}

Enterprise Service Management Integrations Framework provides a consistent way of building
integrations for common use cases such as pulling employee profile information, pulling
to-dos, or pulling other data from third-party systems and storing it in ServiceNow instance. It contains common components, such as the Source
table, HR Integration Services table, scheduled flows, and transform maps, that can be used
for building integrations.

By default, when the HR Service Delivery Integration with Cornerstone OnDemand application is set up,
source, HR integration services, scheduled flows, and transform maps are automatically set
up for the Cornerstone OnDemand system in Enterprise Service Management Integrations Framework. The
schedule flows in Enterprise Service Management Integrations Framework interact with the Cornerstone
OnDemand system to pull users, learning objects, and transcripts into ServiceNow.

## Assigning learning tasks to employees {#hr-cornerstone-int__section_b1l_lzq_4mb}

When learning tasks are assigned to employees in the Cornerstone OnDemand system,
transcripts are created for those employees in the Cornerstone OnDemand system.

Enterprise Service Management Integrations Framework, using the Sync Transcripts service, pulls the
transcripts from the Cornerstone OnDemand system and displays them as tasks in the To-dos
page in Employee Center.

On clicking the learning task in Employee Center, the employee is navigated
to Cornerstone OnDemand system for completing the task. When the employee completes the task
in Cornerstone OnDemand system, the status of task gets updated in Employee Center after the scheduled job is run for the Cornerstone OnDemand
system.

## Request apps on the Store {#hr-cornerstone-int__section_lcp_lgz_ymb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hr-cornerstone-int__inline-send-to-store}

|-|-|
| [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/UsRCSJdBgs5sdWCYdck4CQ "Understand how to set up the HR Service Delivery Integration with Cornerstone OnDemand application for pulling learning courses from the Cornerstone OnDemand system into the ServiceNow system.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/14Kwsd~E~C62Jem584jwLQ "Reference for HR Service Delivery Integration with Cornerstone OnDemand") |
[Table 1. Get started]

{#hr-cornerstone-int__table_iwv_lpv_klb}

## Additional resources {#hr-cornerstone-int__section_dpg_yjt_3hc}

* Learn more about what's new and changed, see the .
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
{#hr-cornerstone-int__ul_epg_yjt_3hc}