---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR e-signature

# HR e-signature {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of HR e-signature

The HR e-signature application allows users to electronically sign documents, knowledge articles, or HR document templates from any desktop or mobile device.
It supports three signing types: Acknowledgment, Credential, and Signature, for two document types: Managed Documents and Knowledge Articles.
Show full answer Show less  

## Key Features

* **Scoped Application:** Designed specifically for HR tasks, enabling efficient electronic signatures.
* **Role Assignments:** Default HR roles include necessary e-signature roles, which can be customized as needed.
* **E-signature Templates:** HR administrators can create templates for various document types paired with specific signature types.
* **Migration Support:** Existing HR tasks can be migrated to use the e-signature feature through an automated scheduled job.
* **Automatic Activation:** E-signature activates with Case and Knowledge Management, with the option for manual activation if necessary.

## Key Outcomes

By implementing HR e-signature, customers can streamline the signing process for HR-related documents, enhance compliance, and improve user experience by allowing signatures via mobile devices. Additionally, the ability to migrate existing tasks ensures a smooth transition to the new system without losing functionality.  
Sign electronic documents from any desktop or mobile device with e-signature.
E-signature is a scoped application that enables users to sign managed documents, knowledge
articles, or HR document templates with their typed or drawn e-signature, their credentials, or as
an acknowledgment.  
Note:  
Find answers to some common questions on E-signature. See this [KB0966931](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966931).

The e-signature \[com.snc.esign\] plugin activates the sn_esign.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only e-signature admin user by requiring a minimum number (default
is two) of active users with this role.

HR e-signature is a non-embedded signature capability for managed documents, and knowledge articles, attached to an HR task for fulfilment. It supports three signing types (Acknowledgement, Credential, and
Signature) and two document types (Managed Documents and Knowledge Articles).

## HR and e-signature roles {#hr-e-signature__section_grt_5q2_mdb}

By default, the following HR roles contain the following e-signature roles.
{#hr-e-signature__table_cwg_3xz_fgc__entry__2}

| HR Role | E-signature role |
|-|-|
| HR administrator \[sn_hr_core.admin\] | E-signature administrator \[sn_esign.admin\] |
| HR basic \[sn_hr_core.basic\] | E-signature manager \[sn_esign.config_manager\] |
[Table 1. Properties for HR Roles and E-signatures]

{#hr-e-signature__table_cwg_3xz_fgc}

You can use the assignments as-is or change them. To change the default assignments, see [Components installed with
e-signature](https://www.servicenow.com/docs/access?context=components-installed-with-e-signature&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) for information on how to assign a role to another role, group, or
user.

## How to use e-signature templates with HR tasks {#hr-e-signature__section_rdp_qbh_nhb}

Users with the HR administrator \[sn_hr_core.admin\] or basic \[sn_hr_core.basic\] role can create
e-signature templates. Each e-signature template pairs a document type to sign (managed
document, knowledge article, or HR document template) with a signature type (signature,
credential, or acknowledgment). For example, you could create an e-signature template for a
non-disclosure agreement that requires a typed or drawn signature.

For more information, see [Configure an e-signature
template](https://www.servicenow.com/docs/access?context=configure-e-signature-configuration&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

You can then use the e-signature templates in HR tasks or HR task templates to request
signatures from users.  
Note:  
On the HR task form, make sure that the HR task type sets to E-signature.

* [Adding an HR task to an HR case](https://www.servicenow.com/docs/EJS3bxL6IbVp3KUcFAhs7g "You can add, view, or work on HR tasks assigned to HR cases.")
* [Configure an HR task template](https://www.servicenow.com/docs/MgBZDPkwK3sboH7AkoQj7A "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.")
{#hr-e-signature__ul_b1g_2jw_5hb}

## Migrating existing HR task templates and open HR tasks to e-signature {#hr-e-signature__section_ncf_n4w_5hb}

Migrate existing HR task templates and open HR tasks to the new HR task type for e-signature
with the Migrate HR e-signature tasks scheduled job. The scheduled job
automatically updates the HR task type and e-signature template based on your existing
configurations. It also disables the old HR task types for credential, e-signature, and sign
document.

For more information, see [Migrate existing HR task templates and open HR tasks to e-signature](https://www.servicenow.com/docs/BqUXzw0D4NAzMXHIrj5HMA "Migrate existing HR task templates and open HR tasks to the new HR task type for e-signature with the Migrate HR e-signature tasks scheduled job. The scheduled job automatically updates the HR task type and e-signature template based on your existing configurations. It also disables the old HR task types for credential, e-signature, and sign document.").

## Activation information {#hr-e-signature__section_oxd_1tj_xgb}

E-signature automatically activates when you activate Case and Knowledge Management. If it
does not activate, you can manually [activate e-signature](https://www.servicenow.com/docs/access?context=activate-e-signature&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). For
information on what components install with the feature, see [Components installed with
e-signature](https://www.servicenow.com/docs/access?context=components-installed-with-e-signature&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
**Related topics**   

* [E-signature](https://www.servicenow.com/docs/access?context=e-signature&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)