---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations assignment rules

# Employee Relations assignment rules {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR Service Delivery employee relations assignment rules allow you to
automatically assign a group to ER cases when the assignment group is empty.

When the HR case template sets the assignment group, assignment rules are ignored.  
When an ER case is created, it:

* Checks for the Skills/Assignment group from the HR Case Template for the associated HR service. See [Configure an HR case template for an HR
  service](https://www.servicenow.com/docs/CJYzslsRc3hgKPP2t~YvUA "Create or modify an HR case template for an HR service to automatically populate fields on the HR case form when a request for that service is made.").
* If there is no assignment group for the HR case template, the base system provides the Employee Relations Case assignment rule.
* The Employee Relations Case assignment rule assigns the Employee Relations group to the case.

{#hr-er-assign-rules__ul_s1b_yrk_llb}  
Note:  
For more information, see [Add or modify an HR assignment rule](https://www.servicenow.com/docs/Wv6PFAMT2PZiJq4LYwVkQg "Assignment rules are used to assign the HR group when it is not assigned from the catalog item template. You can create HR assignment rules as needed.").