---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations matching rules

# Employee Relations matching rules {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ER cases do not use a subject person. Matching rules look for an agent with the required skills in the same country where the case was opened. That agent is assigned the case.  
Matching rules look for:

* Country the ER case was opened in.
* If no country is available, find any involved parties with a type of complainant and use their country.
* If there are no involved parties with type of complainant, look for involved parties with type of subject of allegation and use their country.
* If there are no involved parties with a country that can be used, then only skills are used.
{#hr-er-matching-rules__ul_rll_c2k_llb}  
Note:  
For more information, see [Add or modify a matching rule](https://www.servicenow.com/docs/RYOZFGg~4R1L~UKUQ1HijA "You can add or modify a matching rule to assign HR cases to specific users or groups.").
You can restrict an ER case to be assigned to only members of a specific group. See [Configure an employee relations case restriction](https://www.servicenow.com/docs/9HjfICBN720T8m85dQIGTg "Define what groups can view or access employee relations cases using Case Restriction Configuration.").