Enterprise Service Management Integrations Framework

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • The ServiceNow® Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.

    The application provides a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from the third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.

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