---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enterprise Service Management Integrations Framework

# Enterprise Service Management Integrations Framework {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Enterprise Service Management Integrations Framework application contains common components that can be
used for integrating your ServiceNow application with third-party systems.
It uses the flow designer capability to communicate with external instances and third-party
systems.

The application provides a consistent way of building integrations for common use cases such
as pulling employee profiles and tasks from the third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.

## Request apps on the Store {#hr-integrations-framework__section_ohn_bhz_ymb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hr-integrations-framework__inline-send-to-store}

|-|-|-|
| [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/sdgWYgM_EmjTBObfvdkfMQ "Understand how to set up Enterprise Service Management Integrations Framework to use for integration with third-party systems.") | [Use Use Enterprise Service Management Integrations Framework for third party integrations.](https://www.servicenow.com/docs/KMleMuJe0o3u~QQaoJCQnQ "Understand how you can use Enterprise Service Management Integrations Framework to connect with a third-party system.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/zyv6dcS3aGUq4MEO4r3~oA "Reference topics provide additional information about the Enterprise Service Management Integrations Framework, including lists and forms.") |
[Table 1. Get started]

{#hr-integrations-framework__table_iwv_lpv_klb}

## Additional resources {#hr-integrations-framework__section_dpg_yjt_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
{#hr-integrations-framework__ul_epg_yjt_3hc}