HR PIWB template: Recommend similar cases by employee profile

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the classic setup template to configure and train your Similarity solution template with machine learning model to recommend top relevant articles and catalog items based on a similar employee profile for content discovery and personalized experience.

    Before you begin

    Role required: sn_piwb_hr_content.admin

    About this task

    Discover all the users who have a similar profile as the employee. Identify the top viewed knowledge articles and top submitted catalog items by those users.

    Procedure

    1. Navigate to All > Predictive Intelligence Workbench > Use Cases > Create New from Templates.
    2. From the templates list, go to Employee profile based recommendation template and click Start.
      A pop-up with model name appears. This use case is handled in the classic Predictive Intelligence. You will be taken there to complete setup. You can perform the following steps:
      1. Ensure you click View product documentation for setting up this use case to review the instructions on how to configure the solution definition.
        Note:
        Ensure you review and understand the documentation for creating the solution definition.
      2. Click Take me there to get started with the solution definition.
      Machine Learning Solutions landing page appears.
      Figure 1. HR ML use cases
      List of ML usecases for HR PIWB
    3. Go to Similarity and click Configure.
      The solution definition section appears.
    4. On the form, verify the default field values and customize the solution as required.

      For more information about the Clustering solution definition form fields, see Create and train a clustering solution and Test a classification solution prediction.

      Note:
      For details regarding trained use case integration implementation, see Predictive Intelligence Workbench integration and customization.

    Result

    When the configuration is complete, the solution displays the top three knowledge articles and top three catalog items to the employee based on a similar employee profile. For more information, see Discovering knowledge articles and catalog items for employees.

    What to do next

    You can verify the integration status from HR Administration > HR AI Configurations > Solution definition. The use case is now mapped to the selected solution definition.