---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR service catalog management

# HR service catalog management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Enable employees to request HR services such as benefits updates, travel visas, or paycheck inquiries through the HR service catalog.

Employees can access the HR service catalog from a self-service portal such as the Employee Service Center. You can manage the setup and categorization of the HR service catalog, as well as configure the individual HR catalog items
that populate it.

## HR service catalog categorization {#hr-service-catalog-management__section_bvk_33n_n2b}

The HR service catalog is a collection of HR catalog items that employees can request directly
from HR. The HR catalog items are organized into categories, which define the organizational
structure for the catalog. For example, the items can be categorized by benefits, employee data
management, employee relations, general, HR systems, payroll, talent management, and visas.  
Note:  
The COEs available to you may differ depending on the HR package you have.

* The categorization of HR catalog items are employee-facing only, and have no relation to the categorization of HR services under the HR Centers of Excellence (COEs) data model.
* If you are creating a new HR service and plan to make it available for employee self-service, see [HR catalog item configuration](https://www.servicenow.com/docs/0iekX6wnXXmrZJtq3aeSyw "HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog.") instead. Creating a new HR catalog item automatically creates a corresponding HR service, and you can avoid creating duplicate services.
* If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a HR catalog item automatically creates a corresponding HR service.) Instead, see [Configure a record producer for an HR service](https://www.servicenow.com/docs/q1rKElasFmCSPo6Pn64KQQ "Make an existing HR service available for employee self-service by adding it to the HR service catalog.") to add the existing service as an HR catalog item in the HR service catalog.
* The Agent Workspace for HR Case Management is highly configurable for HR agents. It supports the same functionality in the Classic HR Service Delivery Agent Workspace.
{#hr-service-catalog-management__ul_qrw_tp4_zsb}

Create, modify, and manage categories in the HR service catalog. Assign or remove catalog items from categories. To manage the categorization of HR catalog items in the HR service catalog, see [HR service catalog categorization](https://www.servicenow.com/docs/ZjXe26pPzLGrkcs6uZz6ag#hr-service-catalog-categorization "HR catalog items in the HR service catalog are organized into categories. The categories define the organizational structure for the catalog so that employees can more easily browse and request the HR services they need.").

## HR catalog item configuration {#hr-service-catalog-management__section_xsx_33n_n2b}

HR catalog items are HR services that employees can request from the HR service catalog. (Not
all HR services need to be accessible to employees; some services are only initiated internally by HR agents. This means that all HR catalog items have a corresponding HR service, but not all HR services have a corresponding HR
catalog item.) To configure the HR catalog items, see [HR catalog item configuration](https://www.servicenow.com/docs/0iekX6wnXXmrZJtq3aeSyw "HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog.").

Once an HR catalog item is published to the HR service catalog, it is available for employees
to request. When an employee submits an HR catalog item request, an HR case is created.
* **[HR service catalog categorization](https://www.servicenow.com/docs/ZjXe26pPzLGrkcs6uZz6ag#hr-service-catalog-categorization)**   
  HR catalog items in the HR service catalog are organized into categories. The categories define the organizational structure for the catalog so that employees can more easily browse and request the HR services they need.
* **[HR catalog item configuration](https://www.servicenow.com/docs/0iekX6wnXXmrZJtq3aeSyw)**   
  HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog.

**Related topics**   

* [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US)