---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Human Resources agent dashboard

# Human Resources agent dashboard {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The dashboard for HR Agents monitors caseloads to help stay on top of the backlog,
enabling the HR Agent to provide a streamlined experience for the organization
workforce.  
Note:  
This dashboard is available in the Human Resources Scoped App content pack.

## End users and roles {#human-resources-agent-dashboard__section_trc_w2h_vdb}

{#human-resources-agent-dashboard__table_alx_w2h_vdb__entry__3}

| End user and goal | Required role | Benefits |
|-|-|-|
| HR Agent: Agents need to monitor their cases and measure their performance to stay on top of the backlog. | sn_hr_core.basic, sn_hr_core.case_writer | The HR Agent can provide a streamlined experience for the organization workforce. |
[ ]

{#human-resources-agent-dashboard__table_alx_w2h_vdb}

## Use case {#human-resources-agent-dashboard__section_idg_gfh_vdb}

Organizations need to understand and meet or exceed the expectations of the modern workforce
and provide a delightful employee experience. Using this dashboard, the HR Agent can track the
progress of the cases they own, sorted by priority.

## Data visualizations {#human-resources-agent-dashboard__section_s2q_h3p_q2b}

The Human Resources Agent dashboard contains the following visualizations:
{#human-resources-agent-dashboard__table_iyl_j3p_q2b__entry__2}

| Title | Type |
|-|-|
| Approvals Requested | Single Score ![Single-score icon]() |
| My HR Open Backlog | List ![List icon3]() |
| My Open Backlog | Single Score ![Single-score icon]() |
| My Open Backlog Distribution | Horizontal bar ![Horizontal bar icon]() |
| My SLA Breached Cases | Single Score ![Single-score icon]() |
| Unassigned Cases | Single Score ![Single-score icon]() |
| Unassigned Cases Distribution | Horizontal bar ![Horizontal bar icon]() |
[ ]

{#human-resources-agent-dashboard__table_iyl_j3p_q2b}