---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install HRSD

# Install HR Service Delivery apps in the AI-Native workflow {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the HR Service Delivery Implementation agent and HR Service Delivery applications via the centralized and intuitive admin configuration experience.

## Before you begin

Role required: admin

Complete the ServiceNow Otto for Setup Platform configuration flow: [Configure the Platform module in ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-config-platform-il&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

## About this task

HR Service Delivery applications, plugins, and dependencies are bundled into a single installable resource. Selecting install starts the installation of the full set of HR Service Delivery Foundation applications, instead of installing each application individually.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Install the HR Service Delivery Implementation agent (`sn_hr_ia`) application from the ServiceNow Store.
2. Navigate to AllAdmin CenterAdmin Home.
3. Select the HR Service Delivery tile.  
4. In the Apps and plugins section, from the Not installed tab, select the Install icon for the HR Service Delivery applications you want to install.  
   The Choose what to install window is displayed (step 1 of 2), with all entitled applications and their latest versions preselected.
5. Select Install selected items.  
   The Review Installation Details page is displayed (step 2 of 2), confirming the number of applications selected.
6. After installation completes, the Now you're ready to configure window is displayed.  

## What to do next

Select Configure in the Now you're ready to configure window for a guided, AI agent-assisted configuration workflow. For the configuration steps, see [Configure HR Service Delivery in AI-Native workflow](https://www.servicenow.com/docs/9HFBXER2NUICCQB~eURr4A "Configure your HR Service Delivery workflows using an AI-first, centralized, and intuitive admin experience.").

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