Integration of HR Service Delivery with ServiceNow applications Release version: Australia Updated March 12, 2026 1 minute to readExtend HR Service Delivery capabilities by integrating with other ServiceNow applications. Universal Request for HR Service DeliveryWith the integration of HR Service Delivery and Universal Request applications, you can provide a consistent user experience for employees while creating service requests. You can hide the complexities of inter-department request transfers and multi-department use cases by providing a common help desk for all employees.AI Search for HR Service DeliveryThe ServiceNow® AI Search application provides a modern consumer-grade search engine for the ServiceNow® Service Portal, Employee Center (EC), ServiceNow® Mobile, and ServiceNow® Virtual Agent.Virtual Agent for HR Service DeliveryHR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.Performance Analytics for HR Service DeliveryHR Performance Analytics measures key performance indicators to track HR performance over time.User Experience for HR Service DeliveryUsage Insights dashboard provides dashboard views for monitoring the key performance indicators (KPIs) of web applications built on the Employee Service Portal.Machine learning solutions for HR Service DeliveryMachine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.HR Predictive Intelligence WorkbenchThe HR Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your predictive machine-learning implementation to create intelligent HR processes. Business process architects use prebuilt functionality, including pretrained models, to get started with machine learning use cases.ServiceNow Voice for HR Service DeliveryThe ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.ServiceNow Vault for HR Service DeliveryClassify sensitive employee data and enable employees/former employees to request deletion of personal data.Employee Center with HR Service DeliveryThe Employee Center is available to use when you activate the Human Resources Scoped App: Core [com.sn_hr_core] plugin.
Integration of HR Service Delivery with ServiceNow applications Release version: Australia Updated March 12, 2026 1 minute to readExtend HR Service Delivery capabilities by integrating with other ServiceNow applications. Universal Request for HR Service DeliveryWith the integration of HR Service Delivery and Universal Request applications, you can provide a consistent user experience for employees while creating service requests. You can hide the complexities of inter-department request transfers and multi-department use cases by providing a common help desk for all employees.AI Search for HR Service DeliveryThe ServiceNow® AI Search application provides a modern consumer-grade search engine for the ServiceNow® Service Portal, Employee Center (EC), ServiceNow® Mobile, and ServiceNow® Virtual Agent.Virtual Agent for HR Service DeliveryHR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.Performance Analytics for HR Service DeliveryHR Performance Analytics measures key performance indicators to track HR performance over time.User Experience for HR Service DeliveryUsage Insights dashboard provides dashboard views for monitoring the key performance indicators (KPIs) of web applications built on the Employee Service Portal.Machine learning solutions for HR Service DeliveryMachine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.HR Predictive Intelligence WorkbenchThe HR Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your predictive machine-learning implementation to create intelligent HR processes. Business process architects use prebuilt functionality, including pretrained models, to get started with machine learning use cases.ServiceNow Voice for HR Service DeliveryThe ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.ServiceNow Vault for HR Service DeliveryClassify sensitive employee data and enable employees/former employees to request deletion of personal data.Employee Center with HR Service DeliveryThe Employee Center is available to use when you activate the Human Resources Scoped App: Core [com.sn_hr_core] plugin.