---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery with Ultimate Kronos Group

# HR Service Delivery with Ultimate Kronos Group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of HR Service Delivery with Ultimate Kronos Group

The HR Service Delivery with Ultimate Kronos Group application integrates workforce management data from Ultimate Kronos Group (UKG) into ServiceNow Employee Center.
This enables employees and managers to interact through the Virtual Agent conversational interface to access real-time information about accruals, schedules, shifts, and time-off requests.
The integration focuses on syncing time, attendance, scheduling, and accrual data but does not sync employee profiles, organization data, or HR records.
Show full answer Show less  

## Key Features

* **Virtual Agent Conversations:** Supports keyword-based and Natural Language Understanding (NLU) model-driven interactions for intuitive employee queries.
* **Employee Access:** Employees can view accrual leave balances by type, hours worked, punch lists, work schedules, time-off request statuses, and upcoming shifts directly within Employee Center.
* **Manager Access:** Managers with appropriate roles can view team members' locations for the day, schedule change requests (shift cover, swap, availability changes, open shifts, self-schedule), and pending time-off requests for individuals or the whole team.
* **Application Setup:** Customers need to activate the HR Service Delivery Integration with UKG application from the ServiceNow Store and complete the setup to enable these capabilities.

## Practical Use for ServiceNow Customers

This integration empowers HR and workforce managers to deliver enhanced employee self-service and managerial oversight within the familiar Employee Center environment. It reduces manual inquiries by providing instant conversational access to key workforce data. Employees gain transparency into their work schedules and leave balances, while managers can efficiently monitor and respond to team scheduling and time-off activities.

To implement, customers should ensure the HR Service Delivery Integration with UKG is activated and configured properly. Training the NLU model improves conversational accuracy, enabling natural language queries such as "show my sick leaves" or "my work schedules of the previous pay period."

## Next Steps

* Activate and configure the HR Service Delivery Integration with UKG from the ServiceNow Store.
* Train the NLU models to enhance Virtual Agent conversational capabilities.
* Leverage predefined templates in the Virtual Agent to provide employees and managers with seamless access to workforce management data.
* Review ServiceNow Store for additional apps and cumulative release notes to stay updated on new features and fixes.  
With the HR Service Delivery with Ultimate Kronos Group application, provide
employee assistance through conversations in the Virtual Agent conversational (client)
interface. Enable employees to view their accrual leave balances, schedules, and upcoming shifts
from the Ultimate Kronos Group application in ServiceNow
Employee Center.  
Key features include:

* Build conversations that are based on keywords that an employee enters.
* Apply Natural Language Understanding (NLU) models, which enable the Virtual Agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.
{#integration-ukg__ul_u1q_rtw_j4b}

## Application setup {#integration-ukg__section_mld_4kw_j4b}

First, you must activate the HR Service Delivery Integration with the Ultimate Kronos Group \[sn_hr_ukg\] application from the ServiceNow Store. Next, you must set up [HR Service Delivery Integration
with Ultimate Kronos Group application](https://www.servicenow.com/docs/i3O4wAS7R4cuP9cCKvaF5A "Set up the HR Service Delivery with Ultimate Kronos Group application to start pulling information, such as accrual balances and shifts from the Ultimate Kronos Group application into a ServiceNow application.").

## Overview of HR Service Delivery with Ultimate Kronos Group {#integration-ukg__section_oq3_5mw_j4b}

After the activation and setup of HR Service Delivery Integration with Ultimate Kronos Group is complete, the HR Service Delivery with Ultimate Kronos Group responds to what employees or managers are saying during a conversation, and allows employees to view the following details from the Ultimate Kronos Group application in the Employee Center.  
Note:  
This integration syncs workforce management data such as time, attendance, scheduling, and accurals from Ultimate Kronos Group Kronos WFM. It does not synu employee profiles, organisation data, or HR records.

## Topics accessible to employees {#integration-ukg__section_qmg_yyv_spb}

As an employee, you can view your accrual balances, work hours, list of punches, schedules, time-off requests, and upcoming shifts using the Virtual Agent.

Retrieve My Accrual Balance
:   You can view the aggregate of accrual leaves balance (by type) by selecting the
    Retrieve My Accrual Balance (Template). If the [NLU model](https://www.servicenow.com/docs/5TmQcOzBUUfeSiddI1CC7g "Use the UKG Topics Model (Natural Language Understanding model) to recognize and process employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).") is trained, you can
    ask a question in the chat (for example, show my sick leaves) and view the balance of
    a single type of leave.

Retrieve My Hours Worked
:   You can view the number of hours worked for a given period by selecting the
    Retrieve My Hours Worked (Template) and choosing a symbolic
    period.

Retrieve My List of Punches
:   You can view the list of punches by selecting the Retrieve My List of Punches (Template) and choosing a symbolic period.

Retrieve My Schedule
:   You can view the work schedule for a given period by selecting the
    Retrieve My Employee Schedule (Template) and choosing a
    symbolic period. If the [NLU
    model](https://www.servicenow.com/docs/5TmQcOzBUUfeSiddI1CC7g "Use the UKG Topics Model (Natural Language Understanding model) to recognize and process employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).") is trained, you can ask a question in the chat (for example, my work
    schedules of the previous pay period) and view the work schedules for that symbolic
    period.

    You can also view your schedule location for three days from the current
    day.

Retrieve My Time Off Requests
:   You can view the status of the time off requests by selecting the
    Retrieve My Time off Requests (Template) and specifying an
    end date.  
    Note:  
    Ensure that the selected time-off period ranges for 15 days from the start date (current day).

Retrieve My Upcoming Shift
:   You can view the next upcoming shift by selecting the Retrieve My Upcoming Shift (Template). If the [NLU model](https://www.servicenow.com/docs/5TmQcOzBUUfeSiddI1CC7g "Use the UKG Topics Model (Natural Language Understanding model) to recognize and process employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).") is trained, you can
    ask a question in chat (for example, show my shifts) and directly view the next
    upcoming shift.

    You can also view your location along with the shift date and
    time.

## Topics accessible to managers {#integration-ukg__section_oqz_qzv_spb}

As a manager, you can access and view the locations, schedules, and time-off requests of your team using the Virtual Agent.  
Note:  
The templates are visible only to a user with the manager role.

Reportee's Location Today
:   You can view the location of a reportee in the team (for today) by selecting the
    Reportee's Location Today (Template).

Reportee's Schedule Changes
:   You can view the schedule change requests such as shift cover, shift swap,
    availability change, open shift, and self-schedule. Follow the onscreen instructions
    for more information on the schedule changes.  
    Note:  
    You can view the change requests in offered, invalidated, or pending state.

Reportee's Time Off Requests
:   You can view the pending time off requests from your team for a specified time
    period. You can check the requests from the individual team members or the entire
    team.

## Request apps on the Store {#integration-ukg__section_lcp_lgz_ymb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#integration-ukg__inline-send-to-store}

|-|-|
| [Configure Plan and configure your integration.](https://www.servicenow.com/docs/i3O4wAS7R4cuP9cCKvaF5A "Set up the HR Service Delivery with Ultimate Kronos Group application to start pulling information, such as accrual balances and shifts from the Ultimate Kronos Group application into a ServiceNow application.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/NGJkaJvE6OvoMqQKD1oEVA "Reference topics provide additional information about the HR Service Delivery with Ultimate Kronos Group, including lists and forms.") |
|   |   |
[Table 1. Get started]

{#integration-ukg__table_iwv_lpv_klb}