--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # ServiceNow Otto Virtual Agent topics # ServiceNow Otto Virtual Agent topics for HR Service Delivery Integration with SuccessFactors {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto Virtual Agent topics for HR Service Delivery Integration with SuccessFactors ServiceNow Otto Virtual Agent topics integrated with SuccessFactors allow employees to interact with HR services directly through the Employee Center chat interface. Users can perform actions such as applying for time off, updating personal details, and viewing payroll or benefits information by typing relevant keywords in the chat. To use these topics, ensure that the ServiceNow Otto for HRSD Virtual Agent topics are configured and that you have appropriate roles (snhrsp.admin or snhrsp.escadmin). Show full answer Show less ## Key Features * **Lookup Worker Profile:** View coworker profiles by entering keywords like "worker profile" in the chat. * **Update Personal Details:** Update address, email, phone number, date of birth, or blood type directly via chat topics linked to SuccessFactors. * **Get User Paychecks:** Access payslip summaries including pay period, gross pay, deductions, and net pay by requesting payslip details through the chat. * **Get Total Rewards:** View total rewards information by entering keywords such as "rewards." * **Get Time Off Balance:** Check leave balances by typing relevant keywords like "leave balance." * **Request Time Off:** Submit leave requests by specifying start and end dates, which are then sent to SuccessFactors. * **Get Holiday Calendar:** View holiday calendar details for a specified year through the chat interface. ## Practical Use for ServiceNow Customers This integration streamlines HR interactions by enabling employees to quickly access and update their HR information without leaving the Employee Center. It reduces manual HR requests and improves user experience by providing immediate responses via chat. The available spoke subflows cover essential HR functions such as worker management, leave management, benefits, payroll, and personal detail updates, all synchronized with SuccessFactors. To maximize value, ensure proper configuration and role assignment to enable these Virtual Agent topics. This integration supports efficient HR service delivery and empowers employees with self-service capabilities, enhancing overall operational efficiency. You can use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center. ## Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview {#na-va-sf__section_rw1_h4n_42c} To access and use the Virtual Agent topics, verify the following: * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://www.servicenow.com/docs/iCXSkVoDQmKzDkPowvHOZw "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin {#na-va-sf__ul_e54_2sn_42c} ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors {#na-va-sf__section_lwn_gnx_r2c} {#na-va-sf__table_wkg_4nx_r2c__entry__4} | Virtual Agent Topic | Feature Name | Service Name | Subflow | |-|-|-|-| | Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile | | Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance | | Request Time Off | Leave Management | Create Time Off Request | SuccessFactors HR - Request Time Off | | Get Time Off Balance | Leave Management | Time Off Balance | SuccessFactors HR - Get Time Off Balance | | Get Holiday Calendar | Leave Management | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | | Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards | | Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-sf__ul_lpz_2zg_vfc} | Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-sf__ul_lpz_2zg_vfc} | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile | [Table 1. Spoke subflow-topic mapping] {#na-va-sf__table_wkg_4nx_r2c} ## Lookup Worker Profile {#na-va-sf__section_abm_3sn_42c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Update Personal Details {#na-va-sf__section_xbc_ltn_42c} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system. * Update Address * Update Date of Birth * Update Email Address * Update Phone Number {#na-va-sf__ul_r3w_stn_42c} ## Get User Paychecks {#na-va-sf__section_ybt_4vn_42c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details, your payslip summary displays pay period, gross pay, deductions, and net pay. A detailed breakdown of deductions is also displayed. ## Get Total Rewards {#na-va-sf__section_a4n_wvn_42c} The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. ## Get Time Off Balance {#na-va-sf__section_xs5_wwn_42c} The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. ## Request Time Off {#na-va-sf__section_r5f_2xn_42c} The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system. ## Get Holiday Calendar {#na-va-sf__section_tmc_yxn_42c} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat. **Related concepts** * [Use HCM AI agents for HR Service Delivery Integration with SuccessFactors](https://www.servicenow.com/docs/UxysiMS7o3oyqeFja9v1Hg "Place requests to the SuccessFactors system using the HR Service Delivery AI agent collection.") **Related tasks** * [View job tracker details](https://www.servicenow.com/docs/BfoQFgjU4zEVkFjfiDSeqw "Track every pull that has been performed from ServiceNow to SuccessFactors either by schedule job or manual reconciliation process. View details of the job, such as when did the job begin and end, when did the records start loading into staging tables, or did the job run completely or fail in between.") * [View to dos](https://www.servicenow.com/docs/inH3FxIvg8jbbWrywk0iUg "View details of the tasks that are pulled from HR Service Delivery Integration with SuccessFactors into ServiceNow application.") **Related reference** * [Use transform maps](https://www.servicenow.com/docs/TdVavvdXJ9aSF8AkffrJzw "Transform maps specify data relationships between source table and target table.") * [Field mappings](https://www.servicenow.com/docs/CV2L70A0LAF0t3qDllV_sw "The Trigger SAP SuccessFactors Integration Flow maps the entity profile fields from SuccessFactors to the HR profile fields in the ServiceNow platform.")