Default proactive prompts for Manager Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Default proactive prompts for Manager Hub

    Manager Hub in ServiceNow comes pre-configured with default proactive prompts designed to help managers support and engage their teams effectively. These prompts are based on signal configurations, categories, and actions that activate when Manager Hub and Proactive Prompts are enabled. They provide timely insights and recommendations directly within the Manager Hub interface.

    Show full answer Show less

    Signal configurations

    Default signal configurations automatically identify employees who meet specific criteria to display actionable widgets in Manager Hub. These configurations rely on scheduled jobs and require certain ServiceNow plugins, such as Learning Core and Human Resources Scoped App: Core. Key default signal configurations include:

    • Assigned learning lack of engagement: Highlights employees assigned learning courses not started or completed after one month, shown in the Support employees with learning widget (requires Learning Core).
    • Time since job change: Identifies employees who have been in their current job role for 36 months or more, displayed in the Help your employee grow their career widget (requires HR Scoped App).
    • Employee hasn’t taken PTO: Flags employees with significant unused paid time off or no recent time off taken, shown in the Encourage work-life balance widget (requires HR Scoped App).
    • New hire above average requests: Detects new hires (within 30 days) who have submitted six or more open requests, displayed in the Support your new hire widget (requires HR Scoped App).

    Signal categories

    Signals are organized into logical categories to streamline the display and management of prompts. The default categories available in Manager Hub are:

    • Career
    • Employee service
    • New hire
    • Team insights
    • Well-being

    These categories help managers focus on specific areas of team management by filtering prompts accordingly.

    Signal actions

    Signals include default actions that enable managers to respond directly from prompts. The primary default action is Open a URL, allowing users to navigate to a relevant page or resource for further steps.

    Additional resources

    Related configurations and components include campaign setups, important dates, team requests, team data, filter groups, daily stats, and to-dos within Manager Hub. Forms for assigning learning and scheduling conversations also support manager interactions.

    This setup empowers ServiceNow customers to proactively manage employee engagement, career growth, well-being, and onboarding through pre-built, automated prompts integrated into the Manager Hub experience.

    Default signal configurations, signal categories, and an action URL are available to use on activating Manager Hub and Proactive Prompts.

    To learn how to use Proactive Prompts, refer to the Proactive Prompts documentation.

    Signal configurations

    For detailed information on how to configure signals in Proactive Prompts, see Configuring Proactive Prompts.
    Table 1. Default signal configurations
    Field Description
    Assigned learning lack of engagement Default signal configuration to display the Support employees with learning widget in the Manager Hub page.

    This configuration is available only when the Learning Core application is installed.

    A schedule job runs every two weeks and identifies users based on the following criteria. These users are displayed to the manager in the Support employees with learning widget.
    • learning course or path has been assigned by the manager
    • assignment date is one month or more in the past
    • learning course in not in Work in progress or completed state
    Time since job change Default signal configuration to display the Help your employee grow their career widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every six months and identifies users based on this criterion: 36 months or more since the start date of current job role.
    Employee hasn’t taken PTO Default signal configuration to display the Encourage work-life balance widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every three months and identifies users using one of the following criteria:
    • time-off balance is 50% or more of the total available and is October 1 or later in the current calendar year
    • last date when the time off was taken was 6 months or more in the past and time off balance is more than zero
    New hire above average requests Default signal configuration to display the Support your new hire widget in the Manager Hub page.

    This configuration is available only when the Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every 14 days to identify users based on the following criteria:
    • employee start date is 30 days or less in the past
    • employee has opened six or more requests in the past 14 days
    • requests are either HR case (except life cycle event case), or catalog item is software or hardware request, or a single request of high priority
    • requests are not closed complete

    Signal categories

    Signal categories are the logical groups to divide signals. Signal categories enable you to pull category-specific prompts on the prompt widget.

    Career, Employee service, New hire, Team insights, and Well-being are the default signal categories that are available for Manager Hub. For more information on these signal categories, see Configure signal categories in Proactive Prompts.

    Signal actions

    Signal actions enable end users who receive the prompt to act on them. Open a URL is the default signal action that is available for Manager Hub.

    For more information on signal actions, see Configure signal actions for Proactive Prompts.