Default proactive prompts for Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Default proactive prompts for Manager Hub Employee Service Management

    This guide outlines the default signal configurations, signal categories, and action URLs available for activating the Manager Hub and Proactive Prompts in HR Service Delivery. It is essential for ServiceNow customers aiming to utilize these features effectively.

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    Key Features

    • Default Signal Configurations: Four key configurations help managers engage with employees based on specific criteria:
      • Assigned Learning Lack of Engagement: Displays a widget for supporting employee learning, triggered every two weeks for employees with assigned courses that are not in progress or completed.
      • Time Since Job Change: Shows a career growth widget, identifying employees after 36 months in their current role, updated every six months.
      • Employee Hasn’t Taken PTO: Encourages work-life balance, identifying employees who haven't taken time off in six months or have a high time-off balance, checked every three months.
      • New Hire Above Average Requests: Supports new hires with high request volumes, updated every 14 days for employees who started within the last 30 days.
    • Signal Categories: These include Career, Employee Service, New Hire, Team Insights, and Well-being, which help in organizing prompts logically.
    • Signal Actions: The default action allows users to open a URL for further engagement based on the prompts received.

    Key Outcomes

    Implementing these proactive prompts allows managers to:

    • Identify and support employee development needs effectively.
    • Encourage a balanced work-life environment for their team.
    • Engage with new hires and address their needs proactively.

    Overall, utilizing the default proactive prompts enhances the managerial oversight and support of employees within the ServiceNow platform. For detailed instructions on configuration, refer to the Proactive Prompts documentation.

    Default signal configurations, signal categories, and an action URL are available to use on activating Manager Hub and Proactive Prompts.

    To learn how to use Proactive Prompts, refer to the Proactive Prompts documentation.

    Signal configurations

    For detailed information on how to configure signals in Proactive Prompts, see Configuring Proactive Prompts.
    Table 1. Default signal configurations
    Field Description
    Assigned learning lack of engagement Default signal configuration to display the Support employees with learning widget in the Manager Hub page.

    This configuration is available only when the Learning Core application is installed.

    A schedule job runs every two weeks and identifies users based on the following criteria. These users are displayed to the manager in the Support employees with learning widget.
    • learning course or path has been assigned by the manager
    • assignment date is one month or more in the past
    • learning course in not in Work in progress or completed state
    Time since job change Default signal configuration to display the Help your employee grow their career widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every six months and identifies users based on this criterion: 36 months or more since the start date of current job role.
    Employee hasn’t taken PTO Default signal configuration to display the Encourage work-life balance widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every three months and identifies users using one of the following criteria:
    • time-off balance is 50% or more of the total available and is October 1 or later in the current calendar year
    • last date when the time off was taken was 6 months or more in the past and time off balance is more than zero
    New hire above average requests Default signal configuration to display the Support your new hire widget in the Manager Hub page.

    This configuration is available only when the Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every 14 days to identify users based on the following criteria:
    • employee start date is 30 days or less in the past
    • employee has opened six or more requests in the past 14 days
    • requests are either HR case (except life cycle event case), or catalog item is software or hardware request, or a single request of high priority
    • requests are not closed complete

    Signal categories

    Signal categories are the logical groups to divide signals. Signal categories enable you to pull category-specific prompts on the prompt widget.

    Career, Employee service, New hire, Team insights, and Well-being are the default signal categories that are available for Manager Hub. For more information on these signal categories, see Configure signal categories in Proactive Prompts.

    Signal actions

    Signal actions enable end users who receive the prompt to act on them. Open a URL is the default signal action that is available for Manager Hub.

    For more information on signal actions, see Configure signal actions for Proactive Prompts.